Switchboard Operator

4 months ago

North Ferriby, United Kingdom Humberside Police Full time

**Role: Switchboard Operator**

**Department: Force Control Room (FCR)**

**Scale: RLW**

**Salary: £21,030 with additional shift and weekend working allowances**

**Location: Melton 2**

**Hours: 37 hours**

**Contract: Permanent**
- **We are currently recruiting for succession planning purposes.**_

The main role of a switchboard operator is to accept and transfer calls which Humberside Police receive and sign-post calls to various departments throughout the Force. You will operate a computerised screen-based switchboard, effectively answering all calls and determining the destination for each call.

The role is highly customer-service focussed as you will be communicating with members of the public on a regular basis via telephone, often answering queries relating to local policing information and matters, and sign posting the caller to their local police officers. You will offer advice and guidance to members of the public regarding serious accidents e.g road closures.

There is a requirement to keep up to date with policies launched by local councils and partner agencies to ensure we as a Force are providing the best service to the public.

**What is Required?**
- Competent keyboard skills.
- Experience of dealing with people over the telephone.
- Experience of working in a secure/confidential environment.
- Has the ability to work with minimum supervision and on own initiative.
- Has the ability to recognise inappropriate attitudes, language and behaviour and to take appropriate action to prevent such behaviour.
- Flexibility to cover for colleagues absences, often at short notice.

**Why Join Humberside Police?**

Humberside Police have policies in place to support a good work-life balance and employee well-being.

**Further benefits are;**
- Generous annual leave allowance
- Training and development opportunities
- Access to a range of occupational health facilities
- Employee assistance service (accessible 24/7)
- Flexible working where applicable
- Generous pension scheme
- Blue Light Discount
- Gym Membership
- Cycle to Work Scheme
- Free on-site car parking

**Further Information**:
**Closing Date: Monday 29th May at 23:55**

It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.

**Attachments**:

- Role Requirement
- Recruitment Brochure

**Job Types**: Full-time, Permanent

**Salary**: £21,030.00 per year

**Benefits**:

- Canteen
- Company pension
- On-site parking
- Sick pay

Work Location: In person

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