Administrative Assistant/receptionist
1 week ago
Administrative Assistant/Receptionist, Office based, Edinburgh
An exciting opportunity has arisen to be part of My Online Schoolings' young and dynamic team. We are a fast growing online education business, who deliver the English National Curriculum online to over 90 countries world wide and with a growing pupil cohort of 1500 pupils.
**Responsibilities**:
- Providing a professional and friendly first point of contact for all incoming calls, where possible answering questions and resolving queries in this initial stage
- Screening and transferring calls to the correct department and if needed booking calls, ensuring team members are aware of upcoming calls
- Monitoring live chat - providing real-time system support and advice using a number of internal and external systems
- Providing real-time system support to our clients using a number of internal and external systems
- Following up with families after initial correspondence and sending general communications where necessary
- Anticipate the needs of others in order to ensure a seamless and positive experience
- Assist other departments with school projects and system issues.
- Maintain and update family invoices
- Assisting in the maintenance of spreadsheets and records
- Ensuring any School Secretary processes are on record and kept up to date
**Requirements**:
- Excellent customer service skills and experience in a customer facing role/customer service environment
- Confident in utilising ICT; ability to adapt quickly and efficiently to new software and databases
- Administrative experience
- Excellent communication and interpersonal skills
- Ability to work well in a fast paced work environment
- Attention to detail and ability to organise workload effectively to meet deadlines
**Safeguarding Statement**
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
COVID-19 considerations:
My Online Schooling are adhering to government guidelines with regard to COVID-19. We are currently operating a hybrid work strategy using an office rota, allowing for a more controlled, safer environment.
**Education**:
- Certificate of Higher Education (required)
**Experience**:
- Customer Service: 2 years (required)
- Administration: 2 years (required)
Reference ID: AA/FEB22
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