Patient Services Assistant

6 months ago


Liverpool, United Kingdom The Elms Medical Centre Full time

The Patient Services Team at the practice is integral in ensuring quality care and experiences for patients when they visit and interact with the practice. Based within reception, this role is a vital first point of contact for patients and requires a friendly and personable disposition. You will be responsible for: The reception of patients at the front desk, and management of their movements in the building. Assisting with calling 999 Ambulances Management of patient enquiries.

Over the telephone and face-to-face enquiries. Insurance forms/Housing (Consent Forms) Receipt and administration of hospital results Assisting with complaints and following procedures Telephone/Reception - includes taking messages and booking surgery appointments, arranging for GP visits Receiving messages from hospitals, coroners and other medical centres. Taking requests for home visits, printing off encounter forms Cancelling and rearranging clinics and appointments. Administrating the waiting room and appropriate systems.

Directing patients around the building Ensuring call board works. Advising patients to use self check-in system Ensure waiting room is clean and tidy. Making appointments for in house clinics and attached services. Faxing Referrals, entering details onto patients records.

Making appointments via telephone Chaperones when required. Registration of New patients. Checking patient has identification. Practice information given to patients.

Making appointment for new patient medical. Putting new patients information on system. Scanning and Read Coding of incoming mail on to patient electronic notes. Collect/retrieve practice post Distribute post Scan on to patient electronic records Read code where necessary Distribute electronically as necessary to clinicians Summarising of Medical Records as per practice protocol Extract patients records and prepares other documents required for consultations.

Retrieve medical records if required by GP. Ordering of Urine, Faeces samples, and Lab Forms. Management of repeat prescriptions. Taking request face to face, by telephone and fax on a daily basis.

Postal requests Emergency prescriptions requests. Print/Copy prescriptions. Complete daily process: - Collect/retrieve requests Prepare prescription or query and arrange medication review Forward to GPs Liaise with GPs and Reception/Administrative Team Informing patients of their test results. Booking patients to see GP for urgent and none urgent appointments Telephone patient to collect script.

Inform patients normal/abnormal. Tidies Doctors rooms and desk and replaces stocks and supplies. Collect Urine samples, Smears and Coil Trays ensure replacement of these. Any Other administrative tasks as required from time to time by the practice.

Handling, signing for and distributing packages. Handling samples over counter. Responsible for locking and opening of building. Train newly appointed members of staff.

Dealing with Part 2 from other practices and for ourselves Handle cash i.e. Private medicals, insurance reports/letters Chase up referrals i.e. getting reports faxed over for GPs Chasing up hospital appointments and informing patients. Dealing with the chemist regarding prescriptions.

Liaising with outside agencies. Retinopathy, PSS and Baby immunisations. Sorting post out and distributing it to relevant departments. Registration Links General office duties; filing, faxing and photocopying etc.



  • Liverpool, Liverpool, United Kingdom One Retail Full time

    We are seeking a skilled Patient Service Assistant to provide a warm and welcoming environment for patients in our busy hospital.This is a unique opportunity to make a real difference in the lives of patients by facilitating their nutrition and hydration needs.As a Patient Service Assistant, you will provide menus, take orders from patients, and support with...

  • Patient Services Clerk

    7 months ago


    Liverpool, United Kingdom The Clatterbridge Cancer Centre NHSFT Full time

    The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the postholder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role....

  • Patient Services Clerk

    7 months ago


    Liverpool, United Kingdom The Clatterbridge Cancer Centre NHSFT Full time

    The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role....

  • Patient Services Clerk

    7 months ago


    Liverpool, United Kingdom The Clatterbridge Cancer Centre NHSFT Full time

    The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the postholder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role....

  • Patient Services Clerk

    6 months ago


    Liverpool, United Kingdom The Clatterbridge Cancer Centre NHS Foundation Trust Full time

    Patient Services Clerk - Admin Services - CCCP Paddington Part time 19 hours per week, includes weekend working, Saturday and Sunday 0800-1800. The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is...


  • Liverpool, Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full time

    Job SummaryWe are seeking a dedicated and compassionate Patient Care Assistant to join our team at the Liverpool Heart and Chest Hospital. As a Patient Care Assistant, you will play a vital role in supporting our patients and their families, ensuring that they receive the highest level of care.Your primary responsibility will be to assist our clinical staff...


  • Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Working within a busy Patient Advice and Liaison Service Team, you will support patients/carers and relatives to raise concerns, complaints and enquiries, ensuring that they are offered a satisfactory resolution as a result of the action taken. You will treat all patients, carers and relatives with empathy, compassion and consideration. - To provide a...

  • Patient Flow Assistant

    6 months ago


    Liverpool, United Kingdom The Clatterbridge Cancer Centre NHSFT Full time

    Actively demonstrate excellent written and verbal communication skills with all members of the multi-discplinary team Responding to telephone enquiries and relay messages accurately, courteously and competently Welcome patients and visitors in a professional, friendly and helpful manner Work effectively as part of a team, supporting senior colleagues to...

  • Patient Services Clerk

    5 months ago


    Liverpool, United Kingdom The Clatterbridge Cancer Centre NHS Foundation Trust Full time

    Rotational shift pattern, 0800-1400 and 1400-2000 working Mon-Fri with occasional weekend and bank holidays when required Patient Services Clerk - Admin Services - CCCL Liverpool 30 hours per week, working a two week shift pattern which will include week 1 - 0800-1400 and week 2 - 1400-2000 The Patient Services Clerk has a varied role which spans a number...


  • Liverpool, United Kingdom Optical Express Group Full time

    **Location: Liverpool**: **Hours: 40 hours per week**: **Salary: £24,000**: Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each...


  • Liverpool, United Kingdom Optical Express Group Full time

    **Location: Liverpool**: **Hours: 40 hours per week**: **Salary: £24,000**: Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each...


  • Liverpool, United Kingdom CVS UK Ltd Full time

    We have a fantastic opportunity for a Veterinary Patient Care Assistant to join our team here at Kirkby Vets in Liverpool! This is a full time, working 40 hours per week, covering Monday-Friday with 1:4 Saturday mornings. Kirkby Vets has recently merged with two other practices; Rees Vets and All Creatures Vets in nearby Warrington, and the position may...


  • Liverpool, United Kingdom CVS UK Ltd Full time

    **We have a fantastic opportunity for a Veterinary Patient Care Assistant to join our team here at our three practices, All Creatures, Rees and Kirkby Veterinary Centres in Warrington!** This is a full time position, working 40 hours per week, covering Monday-Friday with 1:4 Saturday mornings. **As this position will include working across our three sites,...


  • Liverpool, United Kingdom The Clatterbridge Cancer Centre NHSFT Full time

    The Patient Services Officer role is a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role; however, depending on where the postholder is placed, not all of the tasks may be carried out. Experience of booking multiple series of appointments as per protocols To participate in...


  • Liverpool, United Kingdom The Clatterbridge Cancer Centre NHS Foundation Trust Full time

    Working Tuesday, Wednesday and Thursday on a two week shift pattern 0800-1600 and 1000-1800 P atient Services Officer - Admin Service Fixed term 6 month position, working 22.5 hours per week. Shift pattern will include a two week rolling rota - week 1 0800-1600 and week 2 1000-1800. May include occasional bank holiday working. The Patient Services...

  • Patient Advisor

    5 months ago


    Liverpool, United Kingdom Optical Express Group Full time

    Hours: Full time, 40 hours per week Location: Liverpool **Salary**: £24,000 per annum OTE of £26,000 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We...

  • Patient Advisor

    5 months ago


    Liverpool, United Kingdom Optical Express Group Full time

    Hours: Full time, 40 hours per week Location: Liverpool **Salary**: £24,000 per annum Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other,...

  • Patient Advisor

    6 months ago


    Liverpool, United Kingdom Optical Express Group Full time

    Hours: Full time, 40 hours per week Location: Liverpool Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are...


  • Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Signpost patients/carers/relatives etc to relevant wards/departments and agencies who can facilitate their enquiry Deal with verbal concerns face to face and on the telephone with sensitivity, tact and empathy including customers who have barriers to communication, such as mental health problems, visual or hearing impairments, physical disabilities, or where...


  • Liverpool, United Kingdom Portman Dentex Full time

    The Dental House are a forward thinking, award winning multi-disciplinary dental practice with an all-round amazing team that we are very proud of. An environment has been created that encourages the personal development and providing services to our patients, all under one roof. We care about our community. We are proud of our location and the patients that...