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Customer Services Officer

4 months ago

Nottingham, United Kingdom Tuntum Housing Association Full time

**Join Our Team as a Customer Services Officer**

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you to join Tuntum Housing as a Customer Services Officer

**Role Purpose**

As the first point of contact, you will manage customer interactions through various communication channels, providing comprehensive administrative support. Your role is to deliver efficient, responsive, and customer-focused services. You'll handle enquiries related to housing rent, repairs, tenancy, and estate management, and ensure a seamless experience for our customers.

**Key Responsibilities**
- Greet and assist customers at Reception, managing enquiries and directing them to the appropriate colleagues.
- Monitor and manage visitor access, ensuring security protocols are followed.
- Handle incoming and outgoing mail efficiently.
- Support residents in using the Tuntum website and portal for self-service.
- Administer payments via Allpay/Callpay, manage direct debits, and order payment cards.
- Collaborate with colleagues, residents, and external agencies to ensure timely and effective service delivery.
- Maintain accurate records and data management in compliance with GDPR.
- Engage proactively with tenants to enhance customer satisfaction and support tenant engagement activities.

**Who We Are Looking For**:
We are seeking a proactive and positive individual with a good level of written and spoken English. You should have a basic understanding of housing associations and be familiar with Microsoft Word, Excel, and Outlook. Previous experience in customer service, particularly within housing or council environments, is desirable. You will have strong communication skills, the ability to manage multiple tasks, prioritise workload, and work effectively under pressure. Being resident-focused, calm, and methodical, you will excel at engaging with our diverse residents and managing their expectations. Your ability to put residents first, even under pressure, and use your initiative will be key to your success in this role.

**About Us**

Tuntum Housing Association is one of the UK’s largest Black, Minority, Ethnic (BME) led housing providers. Our legacy is rooted in providing affordable homes and we remain passionate about supporting diverse communities. We have a holistic offer, not just in the
provision of a range of high-quality homes, but also in our commitment to supporting neighbourhoods and in improving lives through our employment, training, care and support work.

**Our Offer**

As well as a competitive starting salary of £26,622 per year. You will also receive an excellent benefits package of:

- 25 days holiday rising by 1 day per year up to 30 days + public holidays
- Westfield Health level 1 cover
- £15 per month towards gym membership
- Employer contribution pension scheme
- 3x life cover (as part of pension scheme)
- Free parking
- Hybrid working

**How to Apply**

Join Tuntum in building communities that thrive. Your skills, passion and expertise can make a difference.

**Job Types**: Full-time, Permanent

Pay: From £26,622.87 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Application deadline: 05/07/2024