Patient Coordinator
2 months ago
In our newly established GP Support Unit, we have 1 full time position available for a Patient Coordinator. The General Practice Support Unit (GPSU) encompasses all of the functions of Primary Care that supports the interaction between patients and health care professionals and ensures we can deliver care to our patients. This is an administrative function that will support both of our Bedfordshire surgeries based in Leighton Buzzard and Bedford.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations
**Duties will include**:
- Maintain an efficient appointment system by offering new and follow up appointments according to the capacity of the Doctors and other clinical staff.
- Record requests for home visits.
- Respond to incoming calls in a courteous and efficient manner.
- Record all messages accurately at the time they are taken.
- File and extract patient records as required.
- Respond to general enquiries and explain Surgery procedures to enquirers.
- Ensure that the reception area is organised and tidy at all times.
- Manage the practices ELFT way information boards.
- Ensure all on site leaflets are in date and relevant.
- Organise and direct any external companies for maintenance and repairs.
- Monitor daily Dashboard Website and respond to all patient queries.
- Book in walk in patients for appointments.
- To open all incoming post and date stamp with distribution to most appropriate area.
- Call maintenance.
- Health and safety testing.
- To receive, check and sign for incoming deliveries of equipment, stationery and vaccines etc ensuring they are stored away and recorded as appropriate.
- To receive and deal with specimens from patients promptly, checking details and storing them in the fridge ready for collection by courier.
- To take responsibility for ensuring visitors to the practice sites and GPSU are checked in in line with the primary care policy and procedure on visitors to site.
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