Pcn Care Coordinator

**About the Role**:
Leighton Linslade Health Connections PCN are looking to recruit a full-time Care Co-ordinator.

They will work closely with GPs and practice teams, making sure that appropriate support is made available to them; enable people to access the services and support they require to meet their health and wellbeing needs, helping to improve people’s quality of life.

They will work alongside the PCN team to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.

The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.

**Job summary**
- To deal with new patient enquiries
- Scheduling patient treatments or other procedures
- Ensuring records are available and complete prior to patient visits
- Ensuring documents, forms and consents are completed prior to and after treatments
- Co-ordinating the initial visit and follow up visits
- Co-ordination of reminder procedures
- Diary management in liaison with practice staff
- Setting up of specialist appointments, including letters and records, and follow up on care and outcomes
- Preparation of treatment plan and explanation of treatment plans to patients, and dealing with patient questions
- Assisting with consultation as required
- Following up post-treatment if required for major procedures
- Following up patient decisions on treatments where these are not initially taken up
- Providing lifestyle advice to patients, making any necessary referrals within the practice
- Participating in the administrative and professional responsibilities of the practice team
- Ensuring accurate and legible notes of all consultations and treatments are recorded in patients’ notes
- Ensuring accurate completion of all necessary documentation associated with patient health care
- Attending and participating in meetings as required
- Assisting in formulation of practice philosophy, strategy, and policy
- Ordering and display of Health Promotion materials

**For full details of the role please see the attached job specification.**
- An ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients’ enquiries and requests while adhering to practice limitations
- An understanding and acceptance of own capabilities and awareness of own limitations
- Ability to work without direct supervision and determine own workload priorities
- Flexibility of working hours

Skills required:

- High degree of organisation and effective time management
- Effective and professional communication skills
- Customer or patient service experience in ideally a medical or dental environment
- IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages
- Ideally a knowledge of dental or medical practices, treatments, procedures, and plans
- Committed to patient care and able to empathise with a wide variety of patients

**About Us**:
Leighton Linslade Health Connections is the primary care network for Leighton Buzzard and works with the three practices in Leighton Buzzard serving a population of c51,000.

We offer various primary care support roles to help the population take ownership of their health and connect with the community; working with the Personalised Care Model to help patients achieve their goals and focusing on what is important to them.

**Disclosure and Barring Service Check