Director of Customer Operations

3 weeks ago


Sheffield, United Kingdom Page Personnel Secretarial & Business Support Full time

Newly created position sitting on the board of directors
- Business going through significant growth period
- £75,000 - £85,000
- Sheffield based - 3 days on site

**Client Details**

Page Group are working in partnership with a fast growing national business on the appointment of a Director of Customer Operations. This role will sit on the board of directors and lead 2 large scale operations that are pivotal to the businesses success

**Description**

**Key Responsibilities**
- Responsible for the oversight and performance of 2 key functions - customer service and supplier relations
- Define the Customer Operations strategy and deliver programmes of work to help achieve business objective
- Advance existing processes to best utilise technology and systems available, including the implementation of a new system
- Ensure process and infrastructure is in place to allow the operation to scale up without impacting the overall customer experience
- Ensure your teams have all the tools, resource and knowledge available to deliver against key business objectives
- Deliver he business strategy by translating into SLA's and KPI's to be delivered throughout the operation
- Drive end to end change programmes within the operation
- Support and improve existing ways of working around process, technology and culture
- Work in collaboration with internal functions including Sales, Technology and Finance
- Present key data and statistics to the board, taking ownership of any success or failures within your area
- Ownership of operational budget and resourcing

**Profile**
- Experience at a Head of or Director level within Customer Service / Contact Centre / Customer Operations
- Ability to implement process and technology within operations
- Experience working with an array of CRM systems
- Ability to lead and influence people
- Extensive stakeholder management experience

**Job Offer**

The Director of Customer Operations will join a a leading national business who are going through a period of significant growth.

The position offers a salary of £75,000 - £85,000 plus benefits, and will be based on site in Sheffield 3 days per week


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