Assistant Academic Registrar

3 weeks ago

Sunderland, United Kingdom University of Sunderland Full time

Lead and direct defined areas/functions within the Academic Registry,
providing vision and oversight. Ensure effective delivery of the plan as
informed by the service planning cycle.

Implementation of the standards for a customer-focused, agile and
professional administrative service to benefit students and other
stakeholders**.**

Provide effective management of the Programme Administration function
within the Academic Registry.

**Key Responsibilities**
**and Accountabilities:
Lead and manage staff within own area/function. Role model good
management practices. Proactively address staffing issues and support
team leads in addressing complex staffing issues within their teams.

Hold regular 1:1s, appraisals, drive effective performance against
expectations of the role.

Make a positive contribution to the development of the service plan within
individual area of responsibility. Set priorities and drive implementation of
priorities through Programme Administration Officers.

Responsible for data integrity within Programme Administration, ensuring
appropriate processes are in place and that appropriate measures are taken
to address issues and prevent from recurrence.

Build, develop and maintain an effective network with counterparts across
the institution to identify academic support requirements, identifying barriers
and implementing good practice, whilst also managing expectations.

Lead and drive development projects across Programme Administration to
contribute to meeting service and university objectives.

To lead the implementation of policies and appropriate procedures to enable
delivery in respect of academic programmes across the University.

Address more complex or technical problems, queries, or complaints in the
postholder’s area of responsibility and escalate issues as necessary to the
Head of Programme Administration

To work closely with key academic staff, providing advice and guidance on
process and regulations relating to Programme Administration. Addressing
issues and sharing good practice.

Represent the service as required in university committees, boards and
other meetings. To deputise for the Head of Programme Administration if
required.

Represent the university externally as required, particularly though the
Academic Registrars’ Council and Association of University Administrators
networks, to identify good practice and engage with peer support

Undertake other duties as required by the Head of Programme
Administration.

**Special**
**Circumstances**:
Travel in the UK will be required (involving early starts / late finishes /
overnight stays).

The postholder will be expected to attend graduation ceremonies and to
help facilitate the event on the day if required.

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria**

**_Essential_**
**Qualifications and Professional Memberships**:

- Honours degree or equivalent qualification.

**Knowledge and Experience**:

- Extensive knowledge and direct experience of the management and
- delivery of academic administration within Higher Education provision.- Management experience within a complex organisation, providing
- teams with clear objectives and expectations to achieve results.- Excellent interpersonal skills with proven success in developing
- effective working relationships within an organisation.- Comprehensive knowledge of the range of academic support
- processes and reporting requirements.- Excellent planning and analytical skills, with an innovative approach
- to problem solving.- Ability to negotiate and to be able to resolve conflict.

**_Desirable _**
**_Qualifications and Professional Memberships:_**
- Masters degree or appropriate postgraduate or equivalent

professional qualification.
- HEA Fellowship.

**Knowledge and Experience**:
**_ _**:

- Project management experience.- Experience of programme management associated with a branch
- campus.- Experience of programme management associated with collaborative

provision.

**Part 2B: Key Competencies**
**Competencies are**
**assessed at the**
**interview/selection**
**testing stage
**Lead**
Role model pride and passion in what they do. Engage others in the shared
vision and promote positive contributions from others. Challenge negativity,
value difference, diversity and inclusion and ensures fairness and
opportunity for all

Take ownership of delivering difficult messages; deliver messages positively
even when decisions are unpopular. Manage negative reactions
constructively to positively change attitudes.

**Communicate and Influence**
Role model and implement a culture of open and inclusive communication.
Adapt style to influence stakeholders and communicate effectively with
stakeholders to build successful relationships and outcomes

Manage networked relationships to navigate difficult conversations and
achieve positive outcomes

**Make Effective Decisions**
Use evidence and knowledge to support accurate, expert decisions, an

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