Accident Damage Assessor
3 weeks ago
Lovells Automotive Group Trading as Pronto Accident Repair Centre (Norwich) is a leader in the automotive vehicle accident repair industry, owning and operating 11 insurance approved vehicle accident repair centres across East Anglia and the East Midlands. The company specializes in repairing vehicles from prestigious manufacturers such as BMW, Mini, Tesla, VW, Audi, Mercedes, VW Commercial, Hyundai, and Kia. Lovells Automotive Group is currently seeking a talented and driven Customer Co-Ordinator & Trainee Vehicle Damage Assessor Accident Repair to join their team. This is an exceptional opportunity for an individual who is passionate about the automotive industry and looking to grow their career.
**Responsibilities**:
- Assess vehicle damage and provide repair estimates to customers
- Provide excellent customer service to clients by addressing their needs and concerns in a timely and professional manner
- Plan, prioritize and manage workloads to meet customer's requirements and deadlines
- Work collaboratively with the repair team, technicians and suppliers
- Maintain a positive and professional attitude, representing the company brand
- Update customers on the progress of their vehicle repair status
- Diligently monitor and report all completed or potentially outstanding amendments and requirements
**Requirements**:
- Relevant experience in customer service role or the automotive industry
- Exceptional communication skills
- High level of attention to detail
- Ability to work well in a team environment
- Excellent organizational and time management skills
- Passion for innovation and continuous learning
- Willingness to work flexible hours, including overtime and weekends.
**Benefits**
Training
Coaching
Career Development
On Site Parking
Working in a Professional and Motivated Team Environment
Excellent Opportunities to Develop
Working within a motivated and professional team.
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