Team Leader

3 weeks ago

Norwich, United Kingdom Dignity Funerals Full time

**Team Leader - Funeral Service Operative**
**Full-time, permanent**
**Norwich Operational Centre, Norwich**
**£25,000 per annum + on-call ancillary payments**
**38.33 hours per week + on-call**
**Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary| Pension Scheme**

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises, and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support, and a broad range of benefits

**What Will I Be Doing as a Team Leader - Funeral Service Operative?**

As a Team Leader, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families.

Some of our posts will require you to assist our on-call rota at night and on the weekend. At present, the on-call rota pattern in 1 week in 4

Other duties will include:

- Maintaining company standards, uniforms and appearances. Timekeeping, overtime, and ancillary payments.
- Supervision of Mortuary Staff and ensuring the company’s ID and personal effects procedures are followed by all staff.
- Maintenance and presentation of vehicles, including MOTs, accident damage reporting and investigation. Fuel cards, liaising with the fleet department.
- In charge of Stock ordering and control.
- To manage and oversee the diary management and efficient fleet management
- To participate in the out of hours on call rota (overtime paid)

**What Do I Need?**
- A full UK driving licence
- Attention to detail and highly organised
- Good level of physical fitness, as this role may involve heavy lifting duties.
- Comfortable in coming into contact with the deceased.
- The necessary documentation for a basic DBS, reference & driving licence check.
- Pride in your appearance, ensuring you are always professional
- A caring and empathetic nature
- The determination to deliver excellent client services

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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