Airport Services Duty Supervisor

3 months ago

London Gatwick Airport, United Kingdom Qatar Airways Full time

We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at London Gatwick, UK

Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Key accountabilities include:

- Facilitates ramp handling in liaison with all airport staff to expedite departures
- Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the
- Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build
- on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services
- Manager in implementation of training and remaining sensitive in varying difficult situations at all times
- Manage and train the ticketing team

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:

- Relevant College or University qualification
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery.

**About Qatar Airways Group**:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

  • Airport Operations Supervisor

    1 month ago

    Gatwick, United Kingdom Gatwick Airport Full time

    Airport Operations SupervisorEnsuring a seamless experience for all travelersCompetitive salary with additional shift compensation and benefitsAre you passionate about Airport Operations and eager to advance or embark on a career with Gatwick Airport?One of the primary objectives of Stable Operations is to 'Maintain a secure and efficient airport'. This is...

  • Airport Services Duty Officer

    3 weeks ago

    Gatwick, United Kingdom Qatar Airways Full time

    Description  We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in London Gatwick as Airport Services Duty Officer. Job Purpose Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinating with other sections. Ensure punctuality and safety of all Qatar...

  • Airport Infrastructure Project Manager

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking a highly skilled and experienced Field Engineer to join our team at Gatwick Airport. As a Field Engineer, you will play a key role in the successful delivery of complex projects across our airport.Key ResponsibilitiesProject Management: Work closely with the Project Management team to supervise multi-disciplined construction...

  • Airport Infrastructure Project Manager

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking a highly skilled and experienced Field Engineer to join our team at Gatwick Airport. As a Field Engineer, you will play a key role in the successful delivery of complex projects across our airport.Key ResponsibilitiesProject Management: Work closely with the Project Management team to supervise multi-disciplined construction...

  • IT Service Desk Analyst

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at Gatwick Airport. As a key member of our IT operations, you will provide 24/7 first-line support to our internal and external customers, ensuring that incidents and requests are properly logged, assigned, tracked, and responded to in accordance with agreed Service Level...

  • IT Service Desk Analyst

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at Gatwick Airport. As a key member of our IT operations, you will provide 24/7 first-line support to our internal and external customers, ensuring that incidents and requests are properly logged, assigned, tracked, and responded to in accordance with agreed Service Level...

  • Airport Security Officer

    4 months ago

    London / Gatwick Airport, United Kingdom Gatwick Airport Limited Full time

    **Our vision is** **to be the airport for everyone, whatever your journey** ** **Airport Security Officer** **Fixed Rosters -**_ _**Shifts operate on a rolling basis that gives you the flexibility to plan your personal life, you will know when you are needed several months in advance. 1. 0600-1800 and 1800-0600 - 4 on 4 off shift pattern - 12 hour...

  • Customer Service Leader

    3 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Full Time **Salary**: Competitive annual salary plus 12% management bonus Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - cash back plan) Retail Manager -...

  • Airport Operations Manager

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking an experienced Airport Operations Manager to join our team at Gatwick Airport. As a key member of our operations team, you will be responsible for leading the development and delivery of a ground performance delivery plan, maximizing the use of airfield infrastructure to enable growth through the delivery of On Time...

  • Airport Operations Manager

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking an experienced Airport Operations Manager to join our team at Gatwick Airport. As a key member of our operations team, you will be responsible for leading the development and delivery of a ground performance delivery plan, maximizing the use of airfield infrastructure to enable growth through the delivery of On Time...

  • Airport Security Officer

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    Airport Security OfficerAre you ready for a new opportunity that puts you at the heart of London Gatwick Airport?Are you a team player, conscientious, and enjoy a busy working environment?Join our Airport Security Officers and be integral to ensuring the safety and security of our staff and passengers, delivering an efficient yet warm and welcoming...

  • IT Service Desk Analyst

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    {"title": "IT Service Desk Analyst", "description": "Job SummaryWe are seeking an IT Service Desk Analyst to join our team at Gatwick Airport. As a key member of our IT operations, you will provide first-line support to our customers and internal teams, ensuring that incidents and requests are resolved efficiently and effectively.Key ResponsibilitiesProvide...

  • IT Service Desk Analyst

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    {"title": "IT Service Desk Analyst", "description": "Job SummaryWe are seeking an IT Service Desk Analyst to join our team at Gatwick Airport. As a key member of our IT operations, you will provide first-line support to our customers and internal teams, ensuring that incidents and requests are resolved efficiently and effectively.Key ResponsibilitiesProvide...

  • Airport Operations Manager

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    {"title": "Turn Operations & Performance Lead", "description": "Job SummaryWe are seeking a highly skilled Turn Operations & Performance Lead to join our team at Gatwick Airport. As a key member of our operations team, you will be responsible for driving the development and delivery of a ground performance delivery plan, maximizing the use of airfield...

  • Airport Operations Manager

    2 weeks ago

    Gatwick, United Kingdom Gatwick Airport Full time

    {"title": "Turn Operations & Performance Lead", "description": "Job SummaryWe are seeking a highly skilled Turn Operations & Performance Lead to join our team at Gatwick Airport. As a key member of our operations team, you will be responsible for driving the development and delivery of a ground performance delivery plan, maximizing the use of airfield...

  • Airport Operations Manager

    4 days ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking a highly skilled and experienced Turn Operations & Performance Lead to join our team at Gatwick Airport. As a key member of our operations team, you will be responsible for driving the development and delivery of our ground performance delivery plan, ensuring the safe and efficient use of airfield infrastructure to enable growth...

  • Airport Operations Manager

    4 days ago

    Gatwick, United Kingdom Gatwick Airport Full time

    About the RoleWe are seeking a highly skilled and experienced Turn Operations & Performance Lead to join our team at Gatwick Airport. As a key member of our operations team, you will be responsible for driving the development and delivery of our ground performance delivery plan, ensuring the safe and efficient use of airfield infrastructure to enable growth...

  • Customer Service Assistant

    3 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...

  • Customer Service Assistant

    3 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service Advisor** **Location**...

  • Shift Supervisor

    4 months ago

    London / Gatwick Airport, United Kingdom Flight Lounge Group Full time

    Job description - An exciting opportunity to join a new team has arisen for 3 x Airport Lounge Duty Supervisor to join The Flight Lounge Group Airport Lounge at Gatwick Airport. Full time, £14 per hour, average 35 hours per week. Shift pattern of 4 shifts on 4 shifts off, consisting of 2 earlies 2 lates. No nights, must be able to work weekends. Job...