Healthwatch Croydon Research and Engagement Officer

3 months ago


Croydon, United Kingdom Public Voice CIC Full time

Research support Undertake surveys, interviews and focus groups. Administration of research data and upload it to the CRM system or Smart Survey. Analyse data. Present data in an effective manner as well as writing and proofing reports.

Engagement Work to deliver outreach, events, insight work going into the community and conducting surveys, interviews and focus groups. Partnership-building and support Liaise with Patient Participation Groups to share insight as well as supporting the development of the Healthwatch Croydon PPG Network. Support management and recruitment of volunteers. Maintain highly professional and effective working relationships with stakeholders in Croydon at all levels, including Croydon Council, local NHS bodies, voluntary organisations, resident groups, and individuals.

Administration Provide administrative and logístical support to the team (Manager, Engagement Lead and Communication Lead). Any other relevant administrative and project support duties required to ensure the smooth running of Public Voices resident engagement work, including occasional out of hours working. Values and behaviours Support the values and aims of Healthwatch Croydon and Public Voice. Work flexibly and collaboratively.

Work in a transparent and open manner, whilst maintaining a high level of confidentiality and demonstrating great diplomacy. Seek supervision and management support when needed. Proactive, self-motivated and able to work with mínimal supervision. An exceptional team player and bridge-builder.



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