Quality Assurance Assessor

6 months ago

Haywards Heath, United Kingdom First Central Services Full time

Location:

- Haywards Heath
- Salary:

- Up to £26,000 depending on experience
- Department:

- Customer & Operations

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you engaging and collaborative? Forward thinking and meticulous? Passionate about continuous improvement? These are just some of the skills you'll bring to the team, to be our Quality Assurance Assessor, in Haywards Heath or Salford Quays, Manchester.

So what do the Quality Assurance team do? Well in this role you’ll ensure that all policies and procedures are being followed. This means making sure all First Central employees are operating at the required competency and meeting regulatory requirements. We’re all about people, so you’ll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends.

Do you thrive to ensure the best customer service and outcome is given? This could be you

**You’ll be great in this role if you have**:

- Experience of motor claims
- Insurance knowledge
- Previous Quality Assurance experience

**Here’s a glimpse of what we can offer**:

- **_ Generous salary up to £26,000, depending on experience_**
- **_ Monday to Friday, no weekends_**
- **_ Hybrid working: 4 days from home and 1 day in the office after training_**
- **_ Fully supportive team throughout _**
- **_£100 off your car insurance_**
- **_ A fun, vibrant and busy place to work_**
- **_ 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you_**

**What’s involved**:

- You’ll be sharing your expert advice with colleagues, and line managers. Quality is ‘your thing’, so you’ll be great at giving clear guidance and making sure our compliance is solid.
- You’ll conduct quality assurance assessments and cross validations as required
- You’ll ensure KPI’s and SLA’s are achieved including timely and accurate delivery of all tasks and reports
- You’ll be rolling up your sleeves to identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives
- You’ll support with external supplier reviews
- You’ll analyse adequacy of identified risk and the reliability and adherence to internal controls
- First Central values collaboration and teamwork, so you’ll be working collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the team
- You’ll provide positive and constructive feedback to colleagues and suppliers, building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when required there’s that collaboration we were talking about
- You’ll actively promote continuous improvement and raise bugs when your eagle eye identifies them
- You’ll demonstrate the company’s values and appropriate behaviours
- You’ll get stuck in and contribute to any ad hoc projects or policy updates as required
- Our most valuable asset is you, you’ll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes

**Your experience**:

- Providing coaching to employees
- Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes
- Problem solving and continuous improvement principles
- Data analysis and translation of management information to tangible actions
- Private motor vehicle insurance industry, ideally in both policy and claims environments
- Working in a financial services regulated environment Sound knowledge of insurance policy and claims principles
- Comprehensive understanding of regulatory requirements and company policies

**Skills & Qualifications**
- Excellent communication skills, both verbal and written
- Good numeracy and literacy skills
- Good organisational skills and ability to multitask
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong computer skills with experience in MS Office, particularly Word and Excel
- ACII Qualification (desired).

**Behaviours**
- Customer focused
- Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business

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