Quality Assurance Specialist

1 month ago


Haywards Heath, West Sussex, United Kingdom First Central Services Full time
Job Overview
The Role of a Quality Assurance Specialist at First Central Services involves ensuring that all policies and procedures are being followed. This requires conducting quality assurance assessments and cross validations, as well as identifying and assisting with the continuous development of departmental processes and procedures.

This is an excellent opportunity for those with private motor vehicle insurance industry experience, ideally in both policy and claims environments, to join our team and contribute to positive improvements to customer experience and outcomes through continuous improvement, reporting, and analysis of trends.

Key Responsibilities:
  • Conduct quality assurance assessments and cross validations.
  • Identify and assist with continuous development of departmental processes and procedures.
  • Analyse adequacy of identified risk and the reliability and adherence to internal controls.


Requirements:
  • Private motor vehicle insurance industry experience, ideally in both policy and claims environments.
  • Working in a financial services regulated environment.
  • Solid knowledge of insurance policy and claims principles.
  • Comprehensive understanding of regulatory requirements and company policies.
  • Strong computer skills with experience in MS Office, particularly Word and Excel.


What We Offer:
  • A generous starting salary of £25,000 - £28,000 depending on experience.
  • Monday to Friday, no weekends.
  • Hybrid working: 4 days from home and 1 day in the office after training.
  • £100 off your car insurance.
  • 25 days holiday plus 8 bank holidays and an extra ‘You’ day off for important occasions or just a day for you.


Benefits:
  • Providing coaching to employees.
  • Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes.
  • Data analysis and translation of management information to tangible actions.


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