Quality Assurance and Compliance Officer

3 weeks ago


Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full time

Quality Assurance and Compliance Officer - Band 5

This is a rare and exciting opportunity to make a real and significant difference to the lives of patient, families and service users.

Reporting to the Quality Assurance and Compliance Lead, this post forms part of the Quality Assurance and Compliance Team to support the delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the
people who use our services, their families, carers and visitors receive a positive experience.

The team are highly motivated, passionate and proud of the contribution they make in Croydon and we are looking for someone with similar aspirations to join us.

Proposed Interview Date - 19th July 2021

The post holder will be responsible for;
- Deliver the day to day systems and processes to support effective quality assurance and compliance across the Trust.
- Provide support and information to clinical and non clinical colleagues to deliver improvements in the safety and experience of our patients, families and service users.
- Support a culture that improves quality by enabling the delivery of high quality care through the effective identification of lessons/areas for improvement and promotion of learning as a result of data analysis and investigation, using audit and evaluation cycles to seek assurance.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

**These include**:

- Croydon University Hospital
- Purley Hospital
- The Sickle Cell and Thalassaemia Centre in Thornton Heath
- Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
- A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

**Our Vision**:
“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

- You feel cared for by helpful and welcoming staff
- You feel in safe hands with highly professional staff
- You feel confident in your treatment from skilled teams of compassionate clinicians
- You feel we value your time with convenient appointments, mínimal waiting and care closer to home
- You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

Please seen job description and person specification, attached. For more details contact Godwin Pullicino on 0208401 3087.



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