Truck Customer Support Executive

7 days ago


Ipswich, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

We have an exciting opportunity for a Truck Customer Support Executive to join our branch in Ipswich.

** EXCELLENT SALARY PACKAGE **

Salary £28,000.00 - £30,000.00 pa basic

Bonus and Overtime also available.

** SHIFTS AVAILABLE **

08:30am - 17:30pm Monday to Friday

**Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire & Essex, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.**

**Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.**

**Company Benefits**

From day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:

- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Auto-enrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more

What you will do
- Provide administrative sales support to the sales team
- To liaise between the sales department and the sales administration department
- To liaise with internal workshops and outside contractors to ensure vehicles are prepped in a timely manner for customer delivery
- To ensure all processes and related procedures are adhered to in every transaction

**Key attributes**:

- Must be able to develop knowledge of vehicle specifications and vehicle ordering systems.
- Computer and keyboard skills
- Good telephone and interpersonal skills.
- Must be accurate and show attention to detail.
- Ability to work to tight deadlines and cope under pressure.
- Able to work as part of a team.

**Key result areas**:

- Total customer satisfaction (internally and externally)
- Total team centered environment

**We keep the country moving**
Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks. Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles.

It's why we come to work every day.

**Our branches**
We operate 10 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and more

**What’s in it for you?**
Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.

We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Customers and Colleagues are required to wear a face covering.



  • Ipswich, Suffolk, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    Job Overview:Motus Truck & Van - Mercedes-Benz seeks a dedicated Truck Customer Service Representative to join their team. The ideal candidate will be responsible for raising truck inspections, managing inbound booking calls, and reacting to customer alerts.Salary and Benefits:The company offers a competitive salary of up to £33,995 per year, including a...


  • Ipswich, Suffolk, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    About the Role:">">Motus Truck & Van, a leading provider of Mercedes-Benz vehicles, is seeking an experienced Truck Customer Care Specialist to join their team in Ipswich.">"> Key Responsibilities:">">Provide exceptional customer service via phone and email to ensure high levels of customer satisfaction.">Raise truck inspections for groups and add relevant...


  • Ipswich, United Kingdom Motus Truck and Van Full time

    Job Introduction **Motus Truck & Van have an exciting opportunity for a dedicated Customer Support Executive to join their fabulous Truck Sales team in Ipswich.** **_ This role is a 12 month Maternity Cover Contract_** Do you have... - Previous experience in the sales department? - Are you an organised individual? - Experience with volume work? - Able to...


  • Ipswich, Suffolk, United Kingdom Motus Truck and Van Full time

    About the Role:The successful candidate will be responsible for managing inbound calls, raising truck inspections, and allocating truck sales enquiries to sales executives. Key performance indicators include exceeding mystery shop criteria, managing customer related issues in a professional manner, and adhering to process using the CRM platform.Job...


  • Ipswich, Suffolk, United Kingdom Motus Truck and Van Full time

    Motus Truck & Van is seeking a dedicated customer care advisor to join their team in Ipswich.Key responsibilities of the role include managing inbound truck booking calls, effectively managing customer alert platforms, and performing administration tasks. Additional duties involve raising truck inspections, allocating truck sales enquiries to sales...


  • Ipswich, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    We have an exciting opportunity for a **Service Contract Executive** to join our team based in Ipswich. ** EXCELLENT SALARY PACKAGE ** Salary £26,000 pa basic + Bonus (OTE: £38,000) Monday to Friday 9:00am - 5:30pm **The Service Contract Executive role will encompass the following**: **Sales** - To call all customers who have been sold a van by Motus...


  • Ipswich, Suffolk, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    Job Description:Motus Truck & Van - Mercedes-Benz is looking for a skilled Trailer and Truck Operations Coordinator to join their team. The ideal candidate will be responsible for coordinating the movement of trailers and trucks, managing bookings, and providing exceptional customer service.Key Responsibilities:* Coordinate the movement of trailers and...


  • Ipswich, United Kingdom Reed Business Support Full time

    **Customer Support Executive** **Ipswich, Suffolk** **Full time, Permenant** **Salary up to £24,000** I am currently recruiting for a business based in Ipswich, who are looking for a customer support executive to join their team on a full-time basis, working Monday-Friday. To be successful in this position you will need to have previous experience...


  • Ipswich, Suffolk, United Kingdom Motus Truck and Van Full time

    Job Overview:The customer care advisor role at Motus Truck & Van involves managing customer relationships, providing excellent communication, and ensuring effective issue resolution. Key responsibilities include managing inbound calls, raising truck inspections, and allocating truck sales enquiries to sales executives.Requirements:Excellent communication...


  • Ipswich, Suffolk, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    About the Role: Motus Truck & Van - Mercedes-Benz is seeking a highly motivated and experienced Commercial Vehicle Care Advisor to join our team. In this role, you will be responsible for providing exceptional customer service, managing truck bookings, and reacting to customer alert platforms. Key responsibilities will include:Raising Truck Inspections and...


  • Ipswich, Suffolk, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    About the Role:">">We have an exciting opportunity for a skilled Customer Service Representative to join our team in Ipswich, supporting our customers in their vehicle needs.">"> Job Description:">">As a key member of our team, you will be responsible for delivering exceptional customer service via phone and email, ensuring high levels of customer...


  • Ipswich, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    **Job Title**: Customer Care Advisor We’re expanding our team and we are looking for a dedicated, motivated customer care advisor with excellent communication skill to join our branch in Ipswich. We have an exciting opportunity for a Customer Care Advisor to join our branch in Ipswich. ** EXCELLENT SALARY PACKAGE ** Salary £22,000 pa basic Overtime...


  • Ipswich, United Kingdom Reed Business Support Full time

    **Customer Support Executive** **Ipswich** **Full time, Permanent** **£20,000-£25,000** - Are you an experienced customer service executive?_ - Do you want to work for an award-winning company, who pride themselves on delivering the best customer service in the industry?_ I am currently recruiting for a well-established business based in Ipswich who are...


  • Ipswich, Suffolk, United Kingdom Volvo Truck and Bus South & East Full time

    About the RoleThis Customer Service Representative position is an exciting opportunity to join Volvo Truck and Bus South & East as a key point of contact for customers. The successful candidate will work closely with the dealer team to provide exceptional service, ensuring customer satisfaction and loyalty.


  • Ipswich, Suffolk, United Kingdom Volvo Truck and Bus South & East Full time

    Are you eager to kick-start your career in a dynamic industry? We are seeking a talented Corporate Responsibility & Service Coordinator to join our team at Volvo Trucks in Ipswich!This apprenticeship offers a fantastic opportunity to develop strong customer service skills, attention to detail, and problem-solving abilities. As an Apprentice CSR, you will be...


  • Ipswich, Suffolk, United Kingdom Dawsongroup Plc Full time

    Dawsongroup Plc is seeking a skilled Forklift Truck Technician to join our team in Ipswich. The successful candidate will be responsible for the maintenance and repair of our fleet of forklift trucks at customer sites across the UK.A salary of around £38,000 - £50,000 per annum is available for this role, depending on experience. We also offer a range of...


  • Ipswich, Suffolk, United Kingdom Volvo Truck and Bus South & East Full time

    Are you looking for a rewarding career in customer service? As an Apprentice CSR at Volvo Truck and Bus South & East, you will play a key role in delivering exceptional customer experiences.Job DescriptionThis is a fantastic opportunity to develop your skills and knowledge in a fast-paced environment. You will work closely with our customers, responding to...


  • Ipswich, United Kingdom Motus Truck and Van Full time

    Job Introduction **Motus Truck & Van have an exciting opportunity for a dedicated Used Vehicle Progressor to join their fabulous Sales Team in Ipswich.** Do you have... - Previous experience in the sales department? - Experience with volume work? If your answers are **YES**then you may be the person, we have been looking for! **Our Company...


  • Ipswich, Suffolk, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    Job Summary:Motus Truck & Van - Mercedes-Benz is seeking an experienced Heavy Goods Vehicle Care Specialist to join their team. The successful candidate will be responsible for ensuring the smooth operation of truck services, including inspecting vehicles, managing bookings, and communicating with customers.Key Responsibilities:* Inspect trucks and identify...


  • Ipswich, United Kingdom Dawsongroup Plc Full time

    About the Role:Forklift truck technicians are in high demand due to the increasing use of these vehicles in various industries. We are seeking a skilled and experienced individual to join our team as a Field Service Engineer in the UK.Job Summary:We are looking for a highly motivated and technically gifted individual to work on the maintenance and repair of...