Cms - Arrears and Enforcement Senior Leaders

6 months ago

Leicester, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 324997**Salary**:

- £40,201 - £43,347- National: £40,201 Min. £43,347 Max.**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Falkirk, Hastings, LeicesterAbout the job

**Job summary**:
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.

Child Maintenance Service is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.

Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.

**Job description**:
The Child Maintenance Service (CMS) is responsible for all aspects of child maintenance in Great Britain. Our role is to promote financial responsibility, and to encourage and support private maintenance arrangements, as well as provide a statutory maintenance service.

We have two distinct Senior Executive Officer (SEO) roles available:
**Enforcement Senior Leader**

This role can be based at Birkenhead, Leicester or Hastings CMS Service Centres. Please choose accordingly when asked for you location preference.

**Arrears Senior Leader**

This role is based at Falkirk CMS Service Centre. Please choose accordingly when asked for you location preference.

The **Arrears Team** is responsible for maintaining cases and collection of unpaid child maintenance, and personally driving faster enforcement.

Operations Managers in both teams are accountable for creating an environment to support the flexible, efficient and effective delivery of customer services, quality and performance across their teams. They provide senior management leadership and effective use of resource to ensure performance targets and customer objectives are met.

They will drive people engagement across their teams, setting high standards for people leadership throughout the business and personally exemplifying customer focus behaviours.

Provide transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams.

**Responsibilities**
- Provide visible and effective leadership through taking a personal lead in engaging with and communicating key messages and providing clear direction to implement corporate changes.
- Lead, motivate and encourage teams to operate flexibly, continuously improving, seeking feedback, listening and acting on this, setting performance standards and empowering teams to succeed.
- Leading and managing a team of Higher Executive Officers.
- Encourage collaborative working between teams and directorates through engagement and collaboration to drive innovation and service improvements.
- Contribute to people planning activities ensuring appropriate and effective deployment of people and resources to manage workloads.
- Accountable for the management of performance within their team, undertaking regular face-to-face performance reviews with their direct reports, identifying risks to performance achievement and driving forward continuous improvement.
- Driving excellent customer service, ensuring service standards fully meet client expectation, challenging and improving processes.
- Build and maintain a strong working relationship with external providers/financial institutions

**Person specification**:
Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement.

**Essential Criteria**
- You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes. (Lead criteria).
- You have experience of delivering performance improvem

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