Cms - Arrears and Enforcement Senior Leaders

5 days ago

Leicester, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 324997**Salary**:

- £40,201 - £43,347- National: £40,201 Min. £43,347 Max.**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Falkirk, Hastings, LeicesterAbout the job

**Job summary**:
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.

Child Maintenance Service is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.

Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.

**Job description**:
The Child Maintenance Service (CMS) is responsible for all aspects of child maintenance in Great Britain. Our role is to promote financial responsibility, and to encourage and support private maintenance arrangements, as well as provide a statutory maintenance service.

We have two distinct Senior Executive Officer (SEO) roles available:
**Enforcement Senior Leader**

This role can be based at Birkenhead, Leicester or Hastings CMS Service Centres. Please choose accordingly when asked for you location preference.

**Arrears Senior Leader**

This role is based at Falkirk CMS Service Centre. Please choose accordingly when asked for you location preference.

The **Arrears Team** is responsible for maintaining cases and collection of unpaid child maintenance, and personally driving faster enforcement.

Operations Managers in both teams are accountable for creating an environment to support the flexible, efficient and effective delivery of customer services, quality and performance across their teams. They provide senior management leadership and effective use of resource to ensure performance targets and customer objectives are met.

They will drive people engagement across their teams, setting high standards for people leadership throughout the business and personally exemplifying customer focus behaviours.

Provide transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams.

**Responsibilities**
- Provide visible and effective leadership through taking a personal lead in engaging with and communicating key messages and providing clear direction to implement corporate changes.
- Lead, motivate and encourage teams to operate flexibly, continuously improving, seeking feedback, listening and acting on this, setting performance standards and empowering teams to succeed.
- Leading and managing a team of Higher Executive Officers.
- Encourage collaborative working between teams and directorates through engagement and collaboration to drive innovation and service improvements.
- Contribute to people planning activities ensuring appropriate and effective deployment of people and resources to manage workloads.
- Accountable for the management of performance within their team, undertaking regular face-to-face performance reviews with their direct reports, identifying risks to performance achievement and driving forward continuous improvement.
- Driving excellent customer service, ensuring service standards fully meet client expectation, challenging and improving processes.
- Build and maintain a strong working relationship with external providers/financial institutions

**Person specification**:
Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement.

**Essential Criteria**
- You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes. (Lead criteria).
- You have experience of delivering performance improvem

  • Mortgage Arrears Specialist

    1 month ago

    Leicester, United Kingdom Metro Bank Full time

    What you will do: • As a new Mortgage Arrears Specialist at Metro Bank, you will use your arrears experience to provide our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Support Metro Bank customers with complex problems as a face of the bank...

  • Mortgage Arrears Specialist

    4 days ago

    Leicester, United Kingdom Metro Bank PLC Full time

    **Team** Mortgages, Operations **Location** Leicester Office **County** Leicestershire **Ref #** 21440 **Closing Date** 17-May-2024 We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included....

  • Mortgage Arrears Specialist

    4 weeks ago

    Leicester, United Kingdom Metro Bank Full time

    What you will do: • As a new Mortgage Arrears Specialist at Metro Bank, you will use your arrears experience to provide our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Support Metro Bank customers with complex problems as a face of the bank...

  • Mortgage Arrears Specialist

    1 week ago

    Leicester, Leicester, United Kingdom Metro Bank PLC Full time

    Team Mortgages, OperationsLocation Leicester OfficeCounty LeicestershireRef # 21440Closing Date 17-May-2024We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse...

  • Dwp Executive Officer

    4 weeks ago

    Leicester, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 299328**Salary**: - £28,117**Job grade**: - Executive Officer- EO National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time, Part Year**Number of jobs available**: - 6Contents Location About the job **Benefits**: Things you need to know Location -...

  • Dwp Executive Officer

    1 hour ago

    Leicester, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 299328**Salary**: - £28,117**Job grade**: - Executive Officer- EO National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time, Part Year**Number of jobs available**: - 6Contents Location About the job **Benefits**: Things you need to know Location -...

  • Mortgage Customer Assistance Specialist

    4 weeks ago

    Leicester, United Kingdom MetroBank Full time

    Mortgage Customer Assistance Specialist (Arrears) Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21440 Closing Date 09-Jun-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued,...

  • Mortgage Customer Assistance Specialist

    4 weeks ago

    Leicester, United Kingdom MetroBank Full time

    Mortgage Customer Assistance Specialist (Arrears) Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21440 Closing Date 09-Jun-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued,...

  • Mortgage Customer Assistance Specialist

    14 hours ago

    Leicester, United Kingdom MetroBank Full time

    Mortgage Customer Assistance Specialist (Arrears) Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21440 Closing Date 04-Jul-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued,...

  • Enforcement Agent

    4 weeks ago

    Leicester, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: Does this describe you? - **You're a people person **and naturally change your style to match who you're speaking with - ** You're persuasive** and enjoy getting people to change the way they think - ** You want your work to have impact** and like helping people get out of trouble - ** You're trustworthy** and keep your word, you can...

  • Income Legal Officer

    1 week ago

    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** This role will provide a legal enforcement service to the Income Services Department including preparation, issuing and enforcement of Rent Possession and Money Claim proceedings relating to rent arrears and debt owed to PA Housing by current and former residents; preparation of pre-trial legal documentation...

  • Income Legal Officer

    3 weeks ago

    Leicester, United Kingdom PA Housing Full time

    **Job reference**: 000799 **Salary**: £15,005 per annum, increasing to £16,005 upon successful completion of your probation **Closing date**: 08/08/2023 **Location**: Bede Island - Leicester **Employment type**: Fixed Term **Hours Per Week**: 17.5 **A little bit about what we are looking for...** This role will provide a legal enforcement service to...

  • Supported Housing Officer

    2 weeks ago

    Leicester, United Kingdom Nacro Full time

    Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location - HYBRID - Derbyshire, Leicestershire, Luton We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we...

  • Cyp Clinical Team Leader

    2 weeks ago

    Leicester, Leicester, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    MLCSU are looking for a qualified B7 Children's Team Leaders to support our existing teams in Lancashire and Leicestershire.The postholder would support the at scale Clinical Lead and Head of Service/Strategic Lead to manage and develop the Children's local team as well support development of the Children's Service overall, working alongside peers and...

  • Cyp Clinical Team Leader

    4 weeks ago

    Leicester, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    MLCSU are looking for a qualified B7 Children’s Team Leaders to support our existing teams in Lancashire and Leicestershire. The postholder would support the at scale Clinical Lead and Head of Service/Strategic Lead to manage and develop the Children’s local team as well support development of the Children’s Service overall, working alongside peers...

  • Senior Practitioner

    1 month ago

    Leicester, United Kingdom Additional Resources Full time

    Senior Practitioner / Room Leader Location: Leicester, Leicestershire Salary: £25k - £28k + Excellent Benefits Job Type: Full-Time, Permanent The Client: A well-established childcare organisation, dedicated to delivering exceptional childcare, ensuring a secure and stimulating environment for children. The Role: As a Senior Practitioner / Room Leader, you...

  • Senior Practitioner

    4 weeks ago

    Leicester, United Kingdom Additional Resources Full time

    Senior Practitioner / Room Leader Location: Leicester, Leicestershire Salary: £25k - £28k + Excellent Benefits Job Type: Full-Time, Permanent The Client: A well-established childcare organisation, dedicated to delivering exceptional childcare, ensuring a secure and stimulating environment for children. The Role: As a Senior Practitioner / Room Leader, you...

  • Senior Practitioner

    4 days ago

    Leicester, United Kingdom Additional Resources Full time

    Senior Nursery Practitioner / Room Leader Location: Leicester, Leicestershire Salary: £25k - £28k + Excellent Benefits Job Type: Full-Time, Permanent The Client: A well-established childcare organisation, dedicated to delivering exceptional childcare, ensuring a secure and stimulating environment for children. The Role: As a Senior Nursery Practitioner /...

  • Senior Practitioner

    3 weeks ago

    Leicester, United Kingdom Additional Resources Full time

    Senior Practitioner / Room LeaderLocation: Leicester, LeicestershireSalary: £25k - £28k + Excellent BenefitsJob Type: Full-Time, PermanentThe Client:A well-established childcare organisation, dedicated to delivering exceptional childcare, ensuring a secure and stimulating environment for children.The Role:As a Senior Practitioner / Room Leader, you will...

  • Senior Practitioner

    2 weeks ago

    Leicester, United Kingdom Additional Resources Full time

    Senior Practitioner / Room LeaderLocation: Leicester, Leicestershire Salary: £25k - £28k + Excellent BenefitsJob Type: Full-Time, PermanentThe Client:A well-established childcare organisation, dedicated to delivering exceptional childcare, ensuring a secure and stimulating environment for children.The Role:As a Senior Practitioner / Room Leader, you will...