Dwp Executive Officer

2 days ago

Leicester, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 299328**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Leicester Wellington St, Dudley Brierley Hill, Hastings Lacuna PlaceAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and implementation of child maintenance policy. As the UK’s biggest public service Department, it administers a range of working age, pension age, disability and ill health benefits to around 20 million claimants and customers.

The Child Maintenance Service (CMS) is responsible for all aspects of child maintenance in Great Britain. Our role is to promote financial responsibility, and to encourage and support private maintenance arrangements, as well as provide a statutory maintenance service.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service. If you have a genuine dedication to a public service department that makes a real difference to the lives of others, you will find great satisfaction in working with us.

About us - Department for Work and Pensions GOV.UK

**Job description**:
**Key Accountabilities**

Leading, managing and developing a team in its contribution to the achievement of CMG objectives and provide clear direction and support in the development and delivery of outcomes.

Effective communication with parents, colleagues and other parties, to gather and supply information ensuring complex cases are progressed effectively and accurately.

Building, manage and maintain key relationships to ensure operational effectiveness.

Resolving enquiries and requests across a range of services, consulting relevant experts in order to meet customer requirements.

Accountability for driving high quality and efficient services and performance improvements across teams, ensuring agreed objectives are met and exceeded, and addressing and resolving complex and difficult issues.

Responsibility for managing any risks or issues that may jeopardise performance.

Providing effective leadership, management, motivation and development of their teams, providing a clear focus on priorities and empowering others to succeed.

Having accountability for all decisions made and taking responsibility for all important or controversial decisions affecting their domain.

Responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.

Responsibility for delivering a range of performance targets.

**Person specification**:
**Essential Criteria**:

- Effective leadership and communication skills.
- Ability to build good relationships and credibility with a range of colleagues and stakeholders, demonstrating strong engagement skills.
- Excellent written and oral communications skills using a variety of methods including digital and telephony.
- Ability to prioritise workload and contribute towards challenging deadlines.
- Sound and confident decision making ability.
- A flexible approach and the ability to work using own initiative, in a proactive manner and as part of a team.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity and a Civil Service pension Civil Service pension.

A Civil Service pension with an average employer contribution of 27%. Alongside your salary of £28,117, DWP contributes £7591.59 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

CMS is committed to the Wellbeing of all colleagues, support includes Wellbeing conversations, dedicated Wellbeing Advocates in each Service Centre to develop and deliver health and wellbeing initiatives and ‘Hotel CMS’, our own Intranet site offering a wealth of information, guidance and support.

We Value Everybody is one of our five Core Values here in CMS. We have active National Network Groups for Race, LGBGT+, Disability, Carers, Wellbeing, Faith & Belief and Age. Our monthly People Group meeting draws these groups together to listen, act, and update CMS Directors with our plans.

CMS Colleagues have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). It also has an important part to play in helping us achieve a

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