Call Centre Assistant
6 months ago
**Call Centre Assistant**
**Location: Nuneaton Hearcare**
**Working hours: Up to 40 hours per week**
**Flexible Working Pattern can be Considered**
**Salary: Up to £23,000 (Pro Rata)**
**30 days Holiday to include Birthday Day Off (Pro Rata)**
**Full Training Provided**
**Uniform Provided**
**Benefits**:
- **Extra day off on your birthday**:
- **Discounted hearing and eyecare benefits**:
- **Enhanced sick pay**:
- **Enhanced pay for family leave (Maternity/ Paternity etc)**:
- **WeCare employee support service**
**This role will be based within our Call Centre in Bedworth**
We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.
As part of our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Triaging patients with eye & health concerns
Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained. ----
- **Salary**: Up to £23,000.00 per year
**Benefits**:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Store discount
Schedule:
- Day shift
Work Location: In person
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