Call Centre Assistant

6 months ago


Bedworth, United Kingdom Specsavers Full time

**Call Centre Assistant**

**Location: Nuneaton Hearcare**

**Working hours: Up to 40 hours per week**

**Flexible Working Pattern can be Considered**

**Salary: Up to £23,000 (Pro Rata)**

**30 days Holiday to include Birthday Day Off (Pro Rata)**

**Full Training Provided**

**Uniform Provided**

**Benefits**:

- **Extra day off on your birthday**:

- **Discounted hearing and eyecare benefits**:

- **Enhanced sick pay**:

- **Enhanced pay for family leave (Maternity/ Paternity etc)**:

- **WeCare employee support service**

**This role will be based within our Call Centre in Bedworth**

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

As part of our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Triaging patients with eye & health concerns

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained. ----
- **Salary**: Up to £23,000.00 per year

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- Day shift

Work Location: In person



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