Reception Support Assistant

2 weeks ago

Bristol, United Kingdom Barcan+Kirby Full time

**Job introduction**

We are looking for a Reception Support Assistant to join our Reception team, based at our office in Kingswood, with travel required between our additional five offices.

Our centralised team of Receptionists take on all incoming enquiries and distribute these accordingly within the firm whilst supporting Facilities and welcoming visitors to our offices.

**The role**

The Reception Support Assistant provides vital assistance to the Facilities manager by providing flexible reception cover to all five of our busy Bristol-based offices during periods of absence or increased workload. This includes greeting clients, visitors and staff in a professional and approachable manner, either face-to-face or via telephone, whilst consistently upholding our service standards. You will also provide assistance with data storage and archiving client files.

This role is full-time between 9am - 5.15pm Monday to Friday, based in Kingswood, although there will be a requirement to travel, often at short notice, between any of our five offices. This is an ideal opportunity for someone who would like exposure to different areas of law.

You will:
+ Provide reception cover to all five offices as and when required

+ Greet all visitors, staff and clients on entry to the premises

+ Ensure that the reception and waiting areas are presentable at all times.

+ Obtain ID from clients where required

+ Provide telephone cover when on reception or during busy periods

+ Assist the Facilities Assistant with providing Reception cover at our offices at short notice due to holiday, sickness or increased workload

+ Provide administrative support at the training suite and warehouse

+ Retrieve files, Deeds and Wills

+ Deliver files via Dx to our Kingswood office

+ Ensure retrieval and destruction lists are kept to a minimum.

+ Ensure the warehouse and training suite is kept safe and organise the training calendar

Training will be given on all the tasks that the Reception team are expected to carry out.

**About us**

Barcan+Kirby is well known in the Bristol legal market both as a provider of excellent legal services for individuals and businesses, and as a progressive employer.

We are committed to developing and nurturing our people and encouraging positive wellbeing and mental health is central to our culture. We were advocates for flexible working long before the Covid-19 pandemic.

We work hard to maintain a culture of kindness and friendliness, and we like to think that we do things a bit differently from other law firms.

It is essential that you have an excellent telephone manner and experience in regular client contact, by phone or in person. You will also be computer literate with experience of Microsoft Office, which must include Word and Outlook. An administration NVQ level 2 or 3 would also be preferred, but is not essential.

You must also have a Maths and English GCSE - Grade 4 minimum (or equivalent).

**Hours and location**

+ Full-time (office hours are 9am - 5.15pm, Monday to Friday)

+ The role is based at our Kingswood office, but travel to our other offices will be required.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

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