Customer Service Advisor
2 months ago
Location: St Albans
Salary: Competitive Salary
Hours: Full Time
Main purpose of the role
- To take responsibility of the daily tasks within the Customer Service Department
- To ensure all customer queries/complaints are dealt with quickly and efficiently in a professional manner.
Primary Responsibilities
- Processing of orders
- Liaise with the buying department on due dates of outstanding products and communicating to customers
- To ensure all misplaced/lost orders are investigated and resolved
- Settle all complaints in line with company guidelines
- To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
- Ensure all refunds are completed using Sage Pay or PDQ
- Responsible for all administration duties
- To attend selling events when required
- To help with annual stock checks
- To support with appointment admin where needed
- Any other reasonable management tasks
Knowledge and Skills
- Knowledge of MS Office and the internet.
HOW TO APPLY
Name: Rita Young
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