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Service Advisor

1 month ago

St Albans, United Kingdom Pybus Recruitment Full time

**Role: Service Advisor (Car Dealership)**

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**Salary: Basic Salary of between £26,000-£28,000 + excellent bonus opportunities - On Target Earnings £35,000+**

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**Location: St Albans, AL4 0QU**

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**Monday to Friday - 8.00am-5.30pm (44 hours) + working alternate Saturdays (paid as overtime)**

Would you like to work as part of one of the south-east’s most well-respected dealerships? If the answer is yes then we have an exciting opportunity for you as our client is looking for a new Service Advisor to join their growing team.

Our client is investing in their business and they will also invest in you and your career

**Benefits**:

- 22 days annual leave + bank holidays
- Performance and loyalty-based incentives.
- Company pension scheme

**Job Purpose**:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.

**Job Duties**:

- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.

**About You**:

- Strong Customer Service / Administrative experience.
- Motor Trade experience is desirable but not essential
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving licence held for a minimum of 6 months and with fewer than 9 penalty points
- Evidence of ‘Right to Work’ in the UK

Please note that the bonus / commission opportunities are excellent in this role and you can earn over £1,000 a month in bonus / commission.

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