Technical Writer

4 days ago

London, United Kingdom iProov Full time

**Title**: Technical Writer

**Location**: Hybrid - London, Waterloo

**About iProov**:
iProov is the world leader in face biometric verification. We establish trust in remote users and deliver effortless, customer centric, device independent authentication tied to trusted ID credentials. We are on a mission to make the Internet a safer place for businesses and consumers.

Our unique facial biometric technology allows banks, governments, healthcare and travel providers to verify customer identity online and provide simple access to secure services. In 2020 we were recognised as a Gartner Cool Vendor and as the 5th fastest growing technology company in the UK by Deloitte. We work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, ING and many more.

Our flagship Genuine Presence Assurance technology solidified its global market leadership, with verifications growing at a consistent rate of 25% per month worldwide. This has been driven by demand from organisations needing to verify the identity of online users to prevent fraud. iProov’s patented technology assures the genuine presence of an online user to ensure they are the right person, a real person, and authenticating right now.

Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.

iProov is looking for an experienced Technical Writer to join a motivated, inspiring and fast-growing Product team in London. As the Technical Writer, you will have the freedom and flexibility to own and define the nature of our Product and Technical documentation. You will be passionate about communicating with an audience about products and telling them stories about how they work. You should have a love for writing and be able to use it to get your message across to different stakeholders: product teams, developer community etc.
You will report to the Global Head of Product and take ownership for customer-facing documentation. You will have the autonomy to formulate and deliver an implementation plan and will have access to the wider Product, Technology, and Customer Success.

**How you will make an impact**:

- Write and maintain Product and Technical Documentation around iProov products.
- Create effective and powerful ways of communicating with the correct audiences.
- Collaborate with the Product and Technical teams and senior stakeholders.
- Stay up to date with the latest industry standards on documentation and incorporate them in iProov.
- Work independently and manage multiple concurrent projects.
- Research, plan and write new customer-focused documents.

**We tend to look for people with**:

- A degree in Technical Writing, Literature, Computer Science, Mathematics or a related field.
- Excellent writing skills. Can describe complicated technical information in plain, clear English. Able to write in an engaging way that pulls your audience in.
- Extensive experience in documenting SDKs and RESTful APIs at a product and technical level.
- Experience using authoring tools that output to HTML5-based web help. Are comfortable editing HTML, XML, and CSS code.
- Excellent attention to detail and organizational skills.
- Excellent team player and communicator.
- Self-motivated and innovative.

**Company Benefits**:

- 25 days Annual Leave (increasing to 30), plus 8 Bank Holidays
- 3200 Share Options allocated after passing probation (6 months of service)
- Vitality Health Insurance - a range of options available on this below
- Life Assurance
- SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
- Award winning L&D platform to continue your development with personal allocated training budgets
- Enhanced Maternity leave package
- Pension - 5% employee, 3% employer
- Flexible working - remote/office etc.
- Free Barista Coffee/Tea, biscuits and fruit in the office
- Free access to WeWork discounts and free online well-being sessions

The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:

- 50% off monthly gym memberships
- Apple watches significantly discounted based member vitality status
- Half price trainers with Runners Need
- Weekly rewards - Free coffee with Café Nero
- Monthly rewards - Free Cinema ticket
- Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members v

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