Tenancy Sustainment Officer

2 weeks ago


Taunton, United Kingdom Venn Group Full time

**
Tenancy Sustainment Officer
**Required via Venn Group
Our client, a well-respected local authority in **Somerset,** is looking for an experienced **Tenancy Sustainment Officer**to join the team in supporting individuals with a history of rough

sleeping to sustain their tenancies.

**Location**: Somerset

**Duration**:4 Months +

**Hours**:37 Mon to Fri (9am - 5:30pm)

**Rate**: £18.48 via Umbrella

**Vacancy Ref**:J65114 / 66288

**Responsibilities:
- Take responsibility for a varied caseload of customers
- Identify and build relationships with individuals who are sleeping rough using inter-agency in reach / outreach sessions and regular visits to local agencies / venues
- Carry out needs and risk assessments with individuals verified as sleeping rough to secure access to services which are suitable for their immediate needs
- Identify barriers which make it difficult for individuals to access services and find solutions to overcome them
- Make appropriate referrals in partnership with your customers to establish a sustainable life away from the streets as quickly as possible
- Work in close partnership with a range of accommodation providers, colleagues, Councillors, commissioners and external stakeholders
- Give customers advice, information and provide an enabling service so that they can access appropriate services
- Liaise with relevant agencies and, with the agreement of your customers, act as an advocate with those agencies on their behalf
- Support the delivery of the Severe Weather Emergency Protocol in accordance with local policy
- Implement working protocols with relevant agencies that will allow information sharing and joint working to benefit the customer
- Positively promote the service to external agencies and the relevant statutory bodies
- Work flexibly and cohesively with the wider RSI team

**Essentials:
- Experience in supporting people with homelessness, substance misuse or mental health issues
- Knowledge of the welfare benefit system
- A current enhanced DBS
- Driver with own car



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