Patient Access Coordinator

3 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An opportunity has arisen within the Evelina Children’s Community Services for : -Patient Access Coordinator’s - Band 3

We are delighted to be in a position to advertise for a Band 3 Patient Access Coordinator’s to support the Child Protection and General Paeds

This is a permanent position based at the Sunshine House (27 Peckham Rd, SE5 8UH)

As a Patient Access Coordinator, you will be responsible for undertaking a wide range of administrative and secretarial duties, booking child protection and general paeds appointments, typing and processing clinical letters, reports, and other correspondence as required by the consultants and medical team.

It is an interesting and varied role and we’d like to find someone who enjoys the challenge of a busy working environment.

If you are interested in this position please follow the link below for further details and how to apply. If you would like to hear more then please call Marcia Brown, Service Manager on 0203 989 0363

The Patient Access Coordinator will lead on the tracking of pathways of patients for general paeds and also to managed the child death and child protection process, by working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible.

This post is required to support a group of consultants based at the Sunshine House, ensuring their reports and referrals are accurately formatted and distributed in a timely manner.

Book appointments for children attending Special Needs Schools In Southwark

To type documents including, minutes, letters generated by Community Paediatricians which may be complex and include sensitive information.

To provide an effective telephone answering service on behalf of the department (duties such as recording accurate messages, prioritising urgent calls, managing routine responses and ensuring messages are attended to in a timely manner).

To ensure that day-to-day electronic mail is handled effectively on behalf of the department, in line with agreed standards.

To record and register all child deaths on the Patient Electronic System and update progress notes with related information.

Arrange child protection medicals in liaison with the duty clinician, parents/carers, Social Workers, police, other agencies as required.

Process and action case conference request, minutes and strategy meetings for the Evelina clinical team.

The Evelina London Children’s Hospital is a busy secondary and tertiary children’s hospital. We are committed to excellent patient care and providing a first class service to children and their families.

We provide a comprehensive range of services for the 121,000 children and young people that live in Lambeth and Southwark. This includes universal services - health visiting, family nurse partnership, school nursing, nutrition and dietetics, and a newborn hearing screening programme. Our specialist services cover community paediatrics, speech and language therapy, physiotherapy, occupational therapy, complex needs nursing, sickle cell and audiology. As well as part of statutory services including looked after children, child protection, safeguarding, and adoption and fostering.

We have two main health Centres Mary Sheridan Centre in Lambeth and Sunshine House in Southwark but we have many more across Lambeth and Southwark. We also provide services in schools, community buildings, in families’ homes, and occasionally in hospital. Through group sessions and individual appointments, face-to-face and virtual, we hold over 176,000 appointments every year

To ensure that day-to-day electronic mail is handled effectively on behalf of the child protection department, in line with agreed standards

To act as a central point of contact for the child protection and general paeds department.

Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.

Working with the Team to analyse target breaches and report issues to management.

Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.

Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.

Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.

Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies

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