Student Services Officer

2 weeks ago


Oxford, United Kingdom Oxford Summer Courses Full time

**Student Services Officer**
**Oxford**

**Fixed Term (March - September 2024)**

**_A fantastic opportunity to join a team dedicated to delivering the highest quality service to international summer school students._**

**About the role**

**Location**:Oxford
**Start**:March 2024
**Reports to**:Customer Success Manager
**Working pattern**:Monday - Friday, 37.5 Hours per week, with occasional weekend hours in July
& August.
**Salary**:£24,000 p.a pro rata

We are recruiting for an outstanding professional with a focus on customer success, an eye for detail and a passion for delivering high-quality service, to join our fast-growing company. You’ll join our team on a full time, fixed term basis to provide key services to motivated students who are attending our residential summer courses in Oxford, Cambridge and London.

Main duties include:

- Maintain high quality omni-channel student service
- Assist in the delivery of smooth and efficient airport transfers
- Effective complaint resolution
- Upkeep of CRM records

**About you**
- You’re friendly and engaging with a strong work ethic
- You’re able to work effectively as part of a high performing team
- You can organise your tasks to efficiently deliver service excellence
- You’re comfortable negotiating and communicating clearly

**Essential skills or experiences**:

- A strong and diplomatic written and verbal communicator
- Comfortable talking to students and parents from all over the world
- Proven ability to resolve complaints
- Excellent IT proficiency including Excel and/or Google sheets

**Desirable skills or experiences**:

- Understanding of the summer school industry and delivery standards
- Experience in a customer or student service role
- Familiarity with Salesforce or other CRM systems and collaborative tools like Gsuits and

Slack
- Familiar with delivering services to Executives and HNW individuals and families

**What is in it for you**:

- Training and professional development
- 25 days annual leave (pro rata)
- Flexible and hybrid working within the operational needs of the role
- Excellent team culture

**Application Details**

**About us**

Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and
Oxford graduates who wanted to open up exceptional educational journeys to more people.

We are passionate about driving maximum student impact, through optimal learning experiences using world-renowned methodologies, whilst minimising any negative impact on our surroundings. As part of this we work closely with Climate Impact Partners to achieve
CarbonNeutral® company certification and we have achieved BCorp certification for corporate social responsibility. Our CEO also founded and continues to support Universify, an independent charity committed to educational equality, through annual significant financial donations, providing office space for Universify's team in central Oxford and through a staff volunteer programme.

**Disclaimer**
Please note that Oxford Summer Courses Limited has robust safeguarding policies. References are requested and will be scrutinised. Where appropriate, they will be validated with the providing referee. Only successful applicants will be contacted and that no terminology in this

Oxford Summer Courses is committed to safeguarding and protecting children. We check references and undertake enhanced Disclosure and Barring Service (DBS) checks to ensure all our staff are suitable to work with children.

**Job Type**: Fixed term contract

**Salary**: £24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Oxford, Oxfordshire (required)

Ability to Relocate:

- Oxford, Oxfordshire: Relocate before starting work (required)

Work Location: In person



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