IT Officer

3 weeks ago


Oxford, Oxfordshire, United Kingdom University of Oxford Full time
We are a leading educational institution committed to providing an exceptional learning environment for our students, faculty and staff. Our IT Service Desk Team plays a pivotal role in ensuring seamless technical support and service delivery to our diverse community. As an IT Officer (1st Line Support), you will be an integral part of our IT Service Desk Team, providing on-site technical assistance to our staff, faculty, students, participants and visitors. You will act as a customer champion, offering specialist advice and support on IT-related issues, and delivering the best possible service with a sincere willingness to help. This role encompasses providing 1st line technical assistance across PCs, networking and hardware, as well as assisting with project work to achieve team objectives.

Key responsibilities:
  • Provide 1st line support on all IT and communications issues to the School's IT customers via various communication channels.
  • Work within the ITIL framework, ensuring compliance with all policies, processes and procedures.
  • Provide desk-side, telephone and remote support, troubleshooting problems and answering queries.
  • Work on a rota basis covering shifts Monday to Friday between 8 am and 6 pm, including Bank Holidays when required.
  • Assist with new hardware and software installation/configuration/upgrades.
You should have prior experience in 1st Line IT Support and proficient customer service skills. Additionally, you should have technical expertise in Microsoft Windows OS, Mac OS and Microsoft Office 365, along with Active Directory User and Computer administration.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit:

Further information on this role can be found in the job description.

The Saïd Business School offers very generous benefits, some of which are:
  • Generous holiday allowance of 38 days including bank holidays
  • Membership of the Oxford staff pension scheme
  • Discounted bus travel
  • Subsidised onsite catering
  • Cycle loan scheme
  • Plus, many other University benefits
All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

For further guidance and support, please visit .

The closing date for applications is 15 May 2024 at 12.00 noon.

£28,759 to £33,966 per annum. Grade 5


  • Pensions Office Admin

    2 weeks ago


    Oxford, Oxfordshire, United Kingdom IT Stars Recruitment Full time

    Our software client is looking for a Sales Administrator to join the team. Reporting directly in to the Sales Operations Manager, the successful candidate will have the responsibility of servicing their annual renewal process across their client base. Manage and maintain sales data in SalesForce and other software programs. * Manage and maintain sales...

  • Pensions Office Admin

    2 weeks ago


    Oxford, Oxfordshire, United Kingdom IT Stars Recruitment Full time

    Our software client is looking for a Sales Administrator to join the team. Reporting directly in to the Sales Operations Manager, the successful candidate will have the responsibility of servicing their annual renewal process across their client base. Manage and maintain sales data in SalesForce and other software programs. * Manage and maintain sales...


  • Oxford, United Kingdom IT Talent Solutions Full time

    Software Tester (Manual) required for my client in Oxford (OX4) paying £30k-£35k plus benefits. You’re required to work in the office 2 days per week (Monday & Tuesday) after your probation period (six months) you can work fewer days in office each month. You’ll be working in a team of other testers as well as Developers. **Skills**: - At least 2...


  • Oxford, United Kingdom Spectrum IT Recruitment Full time

    Senior Software Engineer£60,000 Excellent opportunity for an experienced Software Engineer to join an excellent clients team who are based on the outskirts of Oxford. The successful candidate will be expected to develop complex engineering solutions to meet customers requirements. This role covers everything from reviewing customer expectations to...

  • Software Engineer

    2 weeks ago


    Oxford, United Kingdom Spectrum IT Recruitment Full time

    Software EngineerC, C++, C#£55,000 Excellent opportunity for an experienced Software Engineer to join an excellent clients team who are based on the outskirts of Oxford. The successful candidate will be expected to develop complex engineering solutions to meet customers requirements. This role covers everything from reviewing customer expectations to...


  • Oxford, United Kingdom Spectrum IT Recruitment Full time

    Product Marketing Executive Excellent opportunity for a passionate marketing executive to join an excellent clients team based just north of Oxford. The main tasks of this role will include planning and executing comprehensive multi-channel marketing campaigns to developer customer awareness and understanding. Key metrics would involve moving customers...

  • Automation Tester

    1 month ago


    Oxford, United Kingdom IT Talent Solutions Ltd Full time

    Software Tester (Automation) required for my client in Oxford (OX4) paying £45k-£55k plus benefits. You're required to work in the office 2 days per week (Monday & Tuesday) after your probation period (six months) you can work less days in office each month. You'll be working in a team of other testers as well as Developers. **Skills**: - At least 3...


  • Oxford, United Kingdom Spectrum IT Recruitment Full time

    Product Marketing ExecutiveIs this the role you are looking for If so read on for more details, and make sure to apply today.Excellent opportunity for a passionate marketing executive to join an excellent clients team based just north of Oxford. The main tasks of this role will include planning and executing comprehensive multi-channel marketing campaigns to...


  • Oxford, United Kingdom Spectrum IT Recruitment Full time

    Product Marketing Executive Excellent opportunity for a passionate marketing executive to join an excellent clients team based just north of Oxford. The main tasks of this role will include planning and executing comprehensive multi-channel marketing campaigns to developer customer awareness and understanding. Key metrics would involve moving customers...


  • Oxford, United Kingdom IT Talent Solutions Ltd Full time

    Our digital client are an established and highly successful healthcare marketing and advertising agency with a growing team and steady stream of ongoing creative and digital projects with large global organisations. As a Junior Designer/Creative worker your role would involve reporting to and supporting our Senior Creatives. This role would ideally suit a...

  • Manual Tester

    1 month ago


    Oxford, United Kingdom IT Talent Solutions Ltd Full time

    Software Tester (Manual) required for my client in Oxford (OX4) paying £30k-£35k plus benefits. You're required to work in the office 2 days per week (Monday & Tuesday) after your probation period (six months) you can work fewer days in office each month. You'll be working in a team of other testers as well as Developers. **Skills**: - At least 2 years...


  • Oxford, United Kingdom Spectrum IT Recruitment Full time

    **Junior Electro-Mechanical Engineer** **£35,000 - £40,000 per annum** **Oxford - Hybrid working available.** Exciting Electro-Mechanical Engineer role has come to the market within our client's hardware development team based in Oxford. The Electro-Mechanical Engineer to develop innovative products in a global market, you willhave the opportunity to...


  • Oxford, United Kingdom IT Stars Recruitment Full time

    Our software client is looking for a Sales Administrator to join the team. Reporting directly in to the Sales Operations Manager, the successful candidate will have the responsibility of servicing their annual renewal process across their client base. REQUIREMENTS * Manage and maintain sales data in SalesForce and other software programs. * Manage...


  • Oxford, United Kingdom IT Stars Recruitment Full time

    Our software client is looking for a Sales Administrator to join the team.Reporting directly in to the Sales Operations Manager, the successful candidate will have the responsibility of servicing their annual renewal process across their client base.REQUIREMENTS * Manage and maintain sales data in SalesForce and other software programs. * Manage run rate...


  • Oxford, United Kingdom First Recruitment Group - IT Full time

    Our client is looking to recruit a Mechanical Specialist in a Permanent position.Mechanical Specialist Permanent RoleBased at either Harwell or RisleyHybrid Working Our client has a new vacancy for a permanent Mechanical Specialist who would grow into the field of Nuclear Waste Packages (Type B / IP), based at either Harwell (Oxfordshire) or Risley...


  • Oxford, United Kingdom First Recruitment Group - IT Full time

    Our client is looking to recruit a Mechanical Specialist in a Permanent position.Mechanical Specialist Permanent RoleBased at either Harwell or RisleyHybrid Working Our client has a new vacancy for a permanent Mechanical Specialist who would grow into the field of Nuclear Waste Packages (Type B / IP), based at either Harwell (Oxfordshire) or Risley...

  • PHP Developer

    6 days ago


    Oxford, United Kingdom Pulse IT Recruitment Ltd Full time

    Due to continued growth, we are looking a creative & talented **PHP Developer**to be be part of our close knit development team. They are now growing their talented software development team and are looking to attract talented Full Stack PHP Developers who also want to work with the latest tech. **You will be**: - PHP, SQL, HTML, CSS, JavaScript, Node.js...


  • Oxford, Oxfordshire, United Kingdom Spectrum IT Recruitment Full time €60,000

    Software Engineer C#, WPF £Excellent opportunity for an experienced Software Engineer to join an excellent clients team who are based on the outskirts of Oxford. This role covers everything from reviewing customer expectations to developing both the software and hardware solutions. Our client work on a hybrid basis so you would be expecting to work from the...


  • Oxford, Oxfordshire, United Kingdom Spectrum IT Recruitment Full time

    Software Engineer C, C++, C# £Excellent opportunity for an experienced Software Engineer to join an excellent clients team who are based on the outskirts of Oxford. This role covers everything from reviewing customer expectations to developing both the software and hardware solutions. Our client work on a hybrid basis so you would be expecting to work from...


  • Oxford, Oxfordshire, United Kingdom Spectrum IT Recruitment Full time €60,000

    Software Engineer C#, WPF £Excellent opportunity for an experienced Software Engineer to join an excellent clients team who are based on the outskirts of Oxford. This role covers everything from reviewing customer expectations to developing both the software and hardware solutions. Our client work on a hybrid basis so you would be expecting to work from the...