Call Center Advisor
2 weeks ago
We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and assisting customers with their inquiries.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend the best solutions
- Handle customer complaints or concerns with empathy and patience
- Perform data entry tasks to update customer records in the system
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times
**Experience**:
- Previous experience in a call center or customer service role is preferred but not required
- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Strong attention to detail and accuracy in data entry tasks
**Job Types**: Full-time, Permanent
Pay: From £25,464.31 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/05/2024
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