Call Center Advisor

2 weeks ago


Glasgow, United Kingdom CSP U.K. LTD Full time

We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and assisting customers with their inquiries.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend the best solutions
- Handle customer complaints or concerns with empathy and patience
- Perform data entry tasks to update customer records in the system
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times

**Experience**:

- Previous experience in a call center or customer service role is preferred but not required
- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Strong attention to detail and accuracy in data entry tasks

**Job Types**: Full-time, Permanent

Pay: From £25,464.31 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/05/2024



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