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Customer Service Representative
3 weeks ago
**Position: Customer Service Representative**
**Core Responsibilities & Duties**:
- Generate sales through describing products, selling products and providing samples
- Achieve agreed upon goals by exceeding expectations with customers’ service experience
- Handle outbound calls to ensure appropriate follow-up and customer satisfaction
- Develop relationships with new and existing customers
- Provide feedback to upstream teams on the performance of the call center or product areas
- Meet personal customer service goals and expectations
- Build a successful, lasting relationship with each customer
- Achieve personal sales target monthly through outbound calls to customers ( Sales Base)
- Maintain accurate records in computer system with proper filing and reporting
- Work in conjunction with other departments as needed or assigned
- Work closely with Production, Inventory, and/or Wholesale teams to ensure orders are fulfilled or ordered
- Perform other duties as assigned by management
**Requirements**:
- 1 year of previous customer support experience (in a retail, office environment or call center setting) preferred but not required.
- Strong phone contact handling skills and active listening required.
- Customer orientation and ability to adapt/respond to different types of characters in phone calls.
- Ability to work well under pressure, with excellent verbal, written, and interpersonal communication skills.
**Salary**: £20,431.00-£21,902.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Work Location: In person
Expected start date: 04/09/2023
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