German Speaking Customer Service Advisor

3 weeks ago


Glasgow, United Kingdom Oyster Consultants Full time

**German Speaking Customer Service Advisor - Remote - £20,800**

3 weeks onsite training in Edinburgh

**Operating hours Monday - Sunday - 5 days**

**Shift pattern 8:00 AM to 9:00 PM Mon - Fri + 9:00 AM to 5:00 PM for Sat & Sun**

**Summary of Primary Job Responsibilities**:

- Responsible for supporting customers with product or order related calls
- Discuss product features and benefits with customer and maintain established inbound sales conversion rates.
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Process web shop orders including order intake, shipment set up and follow up.
- Assist customers with opt-ins, program qualification or other marketing activities during inbound calls
- Troubleshoot the calls and replace customers faulty product where applicable in accordance with company procedures
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Consistently achieve call quality score goals to meet client and customer satisfaction goals.
- Understand and comply with all company and client requirements and policies, including medical and regulatory requirements
- Other duties as assigned.

**_Education_**
- Social media and/or inbound sales experience preferred.

**_PC Related Skills_**
- Excellent knowledge of all MS office tools (Word, Excel, PowerPoint,Outlook).Data entry experience preferred.

**_Language Skills_**

Bilingual English/German, at "proficient" level

**_Personal Skills_**

Excellent listening and written/oral communication skills in supported languages

Excellent telephone, computer/keyboard skills

A motivated and enthusiastic personality

Ability to work from home if needed

Good organization, planning and prioritization skills

Problem solving ability

Attention to detail


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