Support Team Lead; Service Desk, Help Desk
2 weeks ago
Intervl are representing an industry leader and innovator in it's space. Due to significant growth across the business, team and client base their support function must grow to meet client demand. This team is the first point of contact for the customerand front line representing the organisation. This Support Team Lead role is key in setting clear KPI's and ensuring SLA's are met.
Key Skills this Support Team Lead role:
- Previous experience leading, mentoring and developing and support team
- Support experience within a technology environment
- Ability to troubleshoot and prioritise within a broad audience
This Support Team Lead is critical to the organisation, with the growth mentioned they need to ensure quality is still high and that the team is continuously developing along with the product.
Due to how busy the team is this will be a hands on role where their will be a requirement to also support the customer setting an example for your team.
Hybrid 1-2 days in the office.
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