Support Team Lead; Service Desk, Help Desk

2 weeks ago


Nottingham, United Kingdom Intervl Group LTD Full time

Intervl are representing an industry leader and innovator in it's space. Due to significant growth across the business, team and client base their support function must grow to meet client demand. This team is the first point of contact for the customerand front line representing the organisation. This Support Team Lead role is key in setting clear KPI's and ensuring SLA's are met.

Key Skills this Support Team Lead role:

- Previous experience leading, mentoring and developing and support team
- Support experience within a technology environment
- Ability to troubleshoot and prioritise within a broad audience

This Support Team Lead is critical to the organisation, with the growth mentioned they need to ensure quality is still high and that the team is continuously developing along with the product.

Due to how busy the team is this will be a hands on role where their will be a requirement to also support the customer setting an example for your team.

Hybrid 1-2 days in the office.



  • Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    An opportunity has arisen within the Customer & Technical Support Team for the post of Technical Support Assistant working with the Service Desk from April 2023 This is a Fixed Term Role with the potential to be made Permanent You will be working on the service desk based at Duncan Macmillan House providing first-line support to the Trust's computer users.


  • Nottingham, United Kingdom Ideagen Full time

    Role Purpose Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people...


  • Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    An opportunity has arisen within the Customer & Technical Support Team for the post of Technical Support Assistant working with the Service Desk from April 2023 This is a Fixed Term Role with the potential to be made Permanent You will be working on the service desk based at Duncan Macmillan House providing first-line support to the Trust’s computer...


  • Nottingham, United Kingdom the clifford health club & spa Full time

    **Front Desk Sales Consultant** We are currently seeking a Front Desk Sales Consultant to join our busy Health Club and Spa. The right individual will be experienced in Customer Facing Sales and Front Of House. As a Front Desk Sales Consultant you will be required to ensure the smooth check in and checkout of all of our members and day spa guests, whilst...


  • Nottingham, United Kingdom Answer-4u Full time

    **Full-time with rotational shift patterns** - **Starting** **Salary £19,000, increasing after probation** - **No sales calls** - **Unsociable hour’s per hour premium** - **28 days holiday per annum (incl. bank holidays)** - **Overtime readily available at enhanced rate** - **Pension scheme** - **Comprehensive Training Plans and Inductions** - **Dress...


  • Nottingham, United Kingdom Zenzero Full time

    Service Transition ManagerZenzero are a leading midmarket MSP with offices based in several locations across the UK including London, Coventry, Guilford, Basildon, Inverness and Aberdeen. With extensive growth plans and modern ways of delivering managed IT services to our customers, we are looking for a passionate customer centric individual who is ready to...

  • 1st Line Support Tech

    4 weeks ago


    Nottingham, United Kingdom Shakespeare Martineau Full time

    Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? The support and encouragement of a great team behind you and friendly partners who all want to help you thrive We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the...

  • 1st Line Support Tech

    4 weeks ago


    Nottingham, United Kingdom Shakespeare Martineau Full time

    Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? The support and encouragement of a great team behind you and friendly partners who all want to help you thrive We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the...


  • Nottingham, United Kingdom Everyday help Full time

    We are a growing housekeeping business. A supervisor is needed to help manage our small team of domestic cleaning and home helpers. You will be expected to work alongside the business owner to develop and manage the team: - Recruit and support staff - Provide training for staff - Monitor service quality - Provide services We offer: - Training and...


  • Nottingham, United Kingdom Back 2 Work Complete Training Full time

    Start your IT career with no experience! An MSP provider has need for an IT support Apprentice. You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive...

  • Help Desk Coordinator

    22 hours ago


    Nottingham, United Kingdom Foundation Recruitment Full time

    Are you experienced in Facilities Management and ready to take your career to the next level? We have an exciting opportunity for you to join a well-established property management company to lead the operations of a community lead shopping centre in the East Midlands. If you're passionate about making a direct impact on the centre's operational success,...


  • Nottingham, United Kingdom Distinct Recruitment Full time

    This role is working for a rapidly growing business within a vibrant and exciting environment. They believe in providing the perfect opportunity for career development and personal growth, helping you grow as an IT specialist. As an IT Support Specialist, you’ll be the first point of escalation in providing technical support to all employees, helping to...

  • Second Line Support

    1 week ago


    Nottingham, United Kingdom Shakespeare Martineau Full time

    Second Line Support The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge?If so we’d love to hear from you! What we can offer you.... A culture of trust and empowerment with...


  • Nottingham, United Kingdom Carlisle Support Service Full time

    Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus At Carlisle Support Services we focus on the provision of cleaning, security, events, and retail facilities support services. We are trusted to deliver business critical functions...


  • Nottingham, United Kingdom Carlisle Support Service Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction The benefits Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus The role At Carlisle Support...

  • Second Line Support

    3 weeks ago


    Nottingham, United Kingdom Shakespeare Martineau Full time

    Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge?If so we’d love to hear from you! What we can offer you.... A culture of trust and empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do itThe support and...

  • Second Line Support

    3 weeks ago


    Nottingham, United Kingdom Shakespeare Martineau Full time

    Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge?If so we’d love to hear from you! What we can offer you.... A culture of trust and empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do itThe support and...

  • Second Line Support

    3 weeks ago


    Nottingham, United Kingdom Shakespeare Martineau Full time

    Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge?If so we’d love to hear from you! What we can offer you.... A culture of trust and empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do itThe support and...


  • Nottingham, United Kingdom Clayton Legal Full time

    **1st line Support Advisor** **Nottingham** **Salary negotiable dependent upon experience** Our client, one of the Uk’sLeading Law firms, with Offices acrossLondon and the Midlands are looking to recruit a 1st Line Support Advisor to join their team in Nottingham. **What’s in it for you?**: - Competitive salary depending on experience - The opportunity...


  • Nottingham, United Kingdom Buttercups Training Full time

    **Shared Services Assistant** **What is involved in this position?** As a Shared Services Assistant you will provide administrative support to various departments within Buttercups Training. If you are an administrative all-rounder who loves a variety of different tasks then this is the role for you. Duties include: - Service Desk management - Support...