Second Line Support

3 weeks ago

Nottingham, United Kingdom Shakespeare Martineau Full time

Second Line Support


Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge?


If so we’d love to hear from you


What we can offer you....


  • A culture of trust and empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it
  • The support and encouragement of a great team behind you and friendly partners who all want to help you thrive
  • Exposure to excellent development and collaboration within your team
  • A competitive package with amazing benefits


The Opportunity:


We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group.


The working hours will be 37 hours per week, working between the hours of 7.00 am and 7.00 pm Monday to Friday on a rotational basis; flexibility to work additional hours on evenings and weekends may be required.


Your key duties will be:


  • Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team
  • Resolving IT support incidents and service requests within agreed SLA timeframes
  • Recording, ownership, monitoring, tracking, and communication about incidents
  • Investigating and diagnosing incidents escalated from the Service Desk/IT Support
  • Escalating incidents to IT Management/External Vendors
  • Providing desktop hardware and software support
  • Updating Service Desk systems in accordance with internal procedures
  • Delivering remote support for home workers
  • Onsite Support for designated locations – travelling to other offices may be required


What you'll need:


  • A minimum of 2-3 years experience working in an IT service desk environment
  • Experience in the use of Windows 10, Microsoft Office 2016 or Microsoft Office 365 with knowledge of supporting Windows operating systems
  • The ability to provide full user account management
  • A knowledge of printer and network troubleshooting
  • Excellent communication skills and committed to delivering excellent levels of service to clients at all times
  • Proven problem solving skills
  • Excellent personal organisation, the ability to prioritise and carry out multiple tasks


Meet the team:


Our IT team is responsible for providing clients and staff with high quality relevant technology, customised systems and superior service and support to ensure our business needs are always met.


The team is around 30 strong and includes talented architects, project managers, developers, engineers, analysts and service desk support people.

This is an ever changing and exciting area to work in as we constantly look for new and innovative ways to provide the most effective solutions to the business.


Want to know more about us?


It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win. As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do


We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.


How we work


We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be predominantly home based with travel as required into Birmingham or one of our other West Midlands hubs


Please note - This role will be based in our hub in Leicester


Our standard office hours are Monday – Thursday 9.00am to 5.30pm and Friday 9.00am – 5.00pm. Due to the nature of this role candidates will need to be flexible in terms of working hours; in addition to our standard hours cover will be required during evenings and weekends.


Additional information


Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Equal opportunities


Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

  • 1st Line Support Analyst

    4 weeks ago

    Nottingham, United Kingdom Clayton Legal Full time

    **1st line Support Advisor** **Nottingham** **Salary negotiable dependent upon experience** Our client, one of the Uk’sLeading Law firms, with Offices acrossLondon and the Midlands are looking to recruit a 1st Line Support Advisor to join their team in Nottingham. **What’s in it for you?**: - Competitive salary depending on experience - The opportunity...

  • Second Cook

    4 weeks ago

    Nottingham, United Kingdom Church Farm Care Full time

    To support the Head Cook in the provision of a high standard of catering within the Nursing Home, delivering a quality service in line with health, safety and hygiene requirements. Manage the kitchen and meals in the absence of the Head Cook on days off and annual leave. Manage kitchen stock, equipment and resources within budget. Will be required to work...

  • Clinical Educator 12 Month Secondment

    2 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 6 **Main area** - Clinical Educator in Ambulatory Care *Secondment* - **Grade** - Band 6 - **Contract** - Secondment: 12 months - **Hours** - Full time - 37.5 hours per week - **Job ref** - 164-5081272**Site** - Queens Medical Centre - **Town** - Nottingham - **Salary** - £33,706 - £40,588 per annum - **Salary period** - Yearly - **Closing** -...

  • Clinical Educator 12 Month Secondment

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 6 **Main area** - Clinical Educator in Ambulatory Care *Secondment* - **Grade** - Band 6 - **Contract** - Secondment: 12 months - **Hours** - Full time - 37.5 hours per week - **Job ref** - 164-5081272**Site** - Queens Medical Centre - **Town** - Nottingham - **Salary** - £33,706 - £40,588 per annum - **Salary period** - Yearly - **Closing** - Today...

  • IT Service Desk Technical Support Assistant

    4 weeks ago

    Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    An opportunity has arisen within the Customer & Technical Support Team for the post of Technical Support Assistant working with the Service Desk from April 2023 This is a Fixed Term Role with the potential to be made Permanent You will be working on the service desk based at Duncan Macmillan House providing first-line support to the Trust’s computer...

  • Project Support Operations Manager

    2 weeks ago

    Nottingham, United Kingdom Carlisle Support Service Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction The benefits Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus The role At Carlisle Support...

  • RMN Nurse

    2 days ago

    Nottingham, United Kingdom KIND SUPPORT LTD Full time

    Kind Support is seeking an experienced and highly skilled Registered Mental Health Nurse to join the team at the UK's leading providers of mental health services. The hospital provides acute adult mental health services, delivered in partnership with Nottinghamshire Healthcare Trust. After two years of successfully providing services for women, they opened...

  • Project Operations Support Manager

    2 weeks ago

    Nottingham, United Kingdom Carlisle Support Service Full time

    Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus At Carlisle Support Services we focus on the provision of cleaning, security, events, and retail facilities support services. We are trusted to deliver business critical functions...

  • Registered Mental Health Nurse

    2 days ago

    Nottingham, United Kingdom KIND SUPPORT LTD Full time

    Kind Support is seeking an experienced and highly skilled Registered Mental Health Nurse to join the team at the UK’s leading providers of mental health services.The hospital provides acute adult mental health services, delivered in partnership with Nottinghamshire Healthcare Trust. After two years of successfully providing services for women, they opened...

  • Registered Mental Health Nurse

    1 week ago

    Nottingham, United Kingdom KIND SUPPORT LTD Full time

    Kind Support is seeking an experienced and highly skilled Registered Mental Health Nurse to join the team at the UK’s leading providers of mental health services. The hospital provides acute adult mental health services, delivered in partnership with Nottinghamshire Healthcare Trust. After two years of successfully providing services for women, they...

  • Registered Mental Health Nurse

    1 week ago

    Nottingham, United Kingdom KIND SUPPORT LTD Full time

    Kind Support is seeking an experienced and highly skilled Registered Mental Health Nurse to join the team at the UK’s leading providers of mental health services.The hospital provides acute adult mental health services, delivered in partnership with Nottinghamshire Healthcare Trust. After two years of successfully providing services for women, they opened...

  • Registered Mental Health Nurse

    4 weeks ago

    Nottingham, United Kingdom KIND SUPPORT LTD Full time

    Kind Support is seeking an experienced and highly skilled Registered Mental Health Nurse to join the team at the UK's leading providers of mental health services. The hospital provides acute adult mental health services, delivered in partnership with Nottinghamshire Healthcare Trust. After two years of successfully providing services for women, they...

  • 1st Line Support

    1 week ago

    Nottingham, United Kingdom Reed Technology Full time

    ICT ManagerJob Type: Full-time, Hybrid (2 days in the office)Location: NottinghamSalary: 51k - 55kAn exciting opportunity has arisen for a skilled ICT Manager to lead a dynamic ICT team within a forward-thinking organisation in Nottingham. The role is hybrid, requiring two days a week in the office, and offers a competitive salary. The successful candidate...

  • Production Line Lead

    7 days ago

    Nottingham, United Kingdom MorePeople Full time

    Location: Nottingham - Sector: Food - Salary: Negotiable - Contact: Ollie Vayro - Job ref: OV16470 - Published: about 2 hours ago **Production Line Lead** **Monday - Friday** **Competitive Salary** Are you looking for a new role which allows you to work in a close-knit team with a family feel? Would you like to further develop your skill set by working...

  • Senior Admin Support Officer

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An exciting opportunity to join the Digital Services' Capital Planning and Contracts Team at the Nottingham University Hospital NHS Trust, as a Senior Admin Support Officer on a fixed term / secondment basis. As part of a small friendly and innovative team that is responsible for delivering high quality reporting and accountability for over 60 IT contracts,...

  • Pay Services Support Clerk

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    We are looking for an enthusiastic and motivated individual to join our Pay Services Team as a Pay Services Support Clerk in Pensions, Administration and Benefits. This is is a full time, 37.5hrs, permanent role. If you are interested in a secondment for this role, it can be facilitated. Our aim is to ensure all Trust colleagues are paid accurately and...

  • Clinical Educator

    3 weeks ago

    Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    Job summary We are pleased to announce a fantastic secondment opportunity for an experienced clinician to join EMAS' Education Team at our EMAS Clifton Education Centre, Clifton Campus, Nottingham Trent University, Nottingham for 30 hours per week for 12 months. The role of Clinical Educator is an important role within EMAS Education and contributes...

  • Emahsn Communications Specialist

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Saving lives, saving NHSmoneyand transforming services for patients - that's our mission at the East Midlands Academic Health Science Network (EMAHSN). We are seeking a Digital Communications Specialist to lead our digital activity - generating content for our website and social media, updating our channels, creating videos and podcasts, and developing...

  • Support Medical Secretary

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity to join our Cardiology administration team on a 12 month secondment or 12 month FTC. You will be working as part of a dedicated team providing a high quality secretarial and administrative service to the department. There will be close working with the Speciality Medical PAs. You will be a conscientious and enthusiastic team...

  • Clinical Educator

    2 weeks ago

    Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    We are pleased to announce a fantastic secondment opportunity for an experienced clinician to join EMAS' Education Team at our EMAS Clifton Education Centre, Clifton Campus, Nottingham Trent University, Nottingham for 30 hours per week for 12 months. The role of Clinical Educator is an important role within EMAS Education and contributes to the...