Customer Services Administrator
2 weeks ago
This role is located in Sciantec, within the Cawood Scientific Agriculture Division. With over 30 years’ experience in the agri and aquaculture sectors, Sciantec, part of Cawood Scientific, offers a complete analytical service for feedingstuffs, ingredients, raw materials, compound feed, meals, premixes, and forages. Our expertise in animal feed safety and nutrition, combined with modern testing facilities and broad analytical capacity, enables our ISO 17025 accredited laboratory to deliver specialist services for all associated sectors, including feed mills, pet foods, research and development, and commodities traders.
- Learn more about Sciantec by clicking here.
- Job Description:
The administrator will be responsible for the following:
- Ensuring that the phones are answered quickly, professionally, and efficiently.
- The booking and tracking of couriers to collect samples from customers. Ensuring that the paperwork is correct and arranging for the return of sample boxes to various sites in the UK.
- Assisting with storage and collection of samples from the laboratory.
- Accurately inputting information from other companies to ensure the production of certificates.
- Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
- Working closely with the Customer Services Manager and our Accounts Department, submitting invoices, purchase orders and reports.
- Sorting and distributing incoming mail and the franking of external post.
- Greeting new and existing customers and building relationships to develop the business.
- Maintaining a clean and enjoyable working environment.
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