Customer Services Officer

2 weeks ago


Selby, United Kingdom North Yorkshire Council Full time

**Customer Service Officer**

**Salary**: £25,119 - £26,873 (Pro-rata for part time)

**Hours**: Full-time, Established

**Contract Type**: Permanent (we currently have contracts available for 30, 25 & 20 hours - these hours must be worked over 5 days)

**Location**: Hybrid working - Selby
- Do you have excellent communication skills and a passion for providing outstanding levels of customer service? Are you someone that can use innovative thinking to come up with timely solutions to problems?_
- Are you seeking a varied and exciting role which can provide you with opportunities to develop your career? If so, we want to hear from you_

**About our team**

Our customer service team here at North Yorkshire Council, are a friendly, forward-thinking, and driven team, with a strong customer focused ethos and culture. Our customer service teams deliver a variety of services across a multi-channel environment. We are the front-facing positive and professional image of North Yorkshire Council.

Currently we have exciting opportunities available for Customer Service Officer to become part of our inspirational Customer Service Team in Selby.

**The role**

As a Customer Service Officer, you will be the first point of contact for all enquires. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be same. Enquiries range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member. Our staff are not only responding to general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into our specific areas in which we service. This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

We have opportunities available within a number of bases of work across the County, with hybrid working available for all of our Customer Service roles.

**What you will bring**

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers across North Yorkshire.

Ideally you will:

- Have experience working in a customer focussed environment
- You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.

**What we can offer you**

As a North Yorkshire County Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

**Contact & Apply**

**Key dates**:
**Closing date**: Monday 4th September 2023

**Shortlisting**: Tuesday 4th September 2023

**Interview date/Assessment Centre**: w/c 11th September 2023

**Job Description**:
Rewards



  • Selby, United Kingdom Cawood Scientific Full time

    Description Key responsibilities include: · Answering queries from customers via the phone or email professionally and efficiently. · Responding to customers requests for analysis results, invoices and other general enquiries. · Updating customer details when requested by the customer or internal team member. · Booking, and then tracking,...


  • Selby, United Kingdom High Profile Resourcing Ltd Full time

    Customer Service Administrator – Leading International Company6 months FTCLocation: Selby, North YorkshireSalary: £23,700 + benefitsOur client is one of the UK’s leading scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors. We are excited to announce that due to business growth, we are supporting the...


  • Selby, United Kingdom High Profile Resourcing Ltd Remote Work Freelance Full time

    Customer Service Administrator - Leading International Company 6 months FTC Location: Selby, North Yorkshire Salary: £23,700 + benefits Our client is one of the UK’s leading scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors. We are excited to announce that due to business growth, we are supporting the...


  • Selby, United Kingdom SEDAMYL UK LTD Full time

    **Who We Are** Owned by the Italian Frandino Group and originally founded in the 1950s as a fruit distillery, **Sedamyl **has grown to become one of Europe’s leading manufacturers of wheat derivatives such as starches, sweeteners, proteins and alcohol for major food and industrial sectors worldwide. In 2012 the group expanded its international presence by...


  • Selby, United Kingdom Uniglad Ingredients Ltd Full time

    **Who We Are** Uniglad Ingredients specialises in the distribution of starches, sweeteners and sugars to the food manufacturing industry. **Role Purpose** Working as part of the Uniglad Sales Team, reporting directly to the Business Development Director the Customer Service Coordinator is responsible for providing excellent service by ensuring all queries...


  • Selby, United Kingdom Industrial Chemical Limited Full time

    **Job purpose**: To provide a professional customer service function at all times to our organisation. Key Accountabilities: - Sales administration processing, including handling enquiries; orders; sales processing, and; handling credits - Have an awareness of sale demand, production and stock availability to meet customer orders - Maintain customer...

  • Security Officer

    1 month ago


    Selby, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a security officer, you will be working in a logistic site, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help check in vehicles and clients. You will be representing BardWood and our client,providing a service to the highest standards in a fast paced, prestigious site. The position requires you...


  • Selby, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in both York and Selby branches. Salary: £22,464 Per Annum Closing Date: Fri, 7 Jun 2024 We are recruiting for a Customer Service Consultant within York and Selby branch. You have the opportunity to...


  • Selby, United Kingdom Chapman Engineering Services Ltd Full time

    **About us** Chapman Engineering Services Ltd is a family business that has been operating Nationwide since 2018. The company was set up by Jamie and Rebecca Chapman and has had major success securing a great range of contracts and feedback from our customers. Since 2018, our small company has grown and we are now able to offer even more coverage across...


  • Selby, United Kingdom High Profile Resourcing Ltd Full time

    Customer Service Team Leader – Leading International CompanyLocation: Selby, North Yorkshire6 month FTCSalary: £24-27,000 + benefitsOur Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors.We are seeking a Customer Service Team Leader on a 6 month contract...


  • Selby, United Kingdom High Profile Resourcing Ltd Full time

    Customer Service Administrator Leading International Company 6 months FTC Location: Selby, North Yorkshire Salary: £23,700 + benefits Our client is one of the UKs leading scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors click apply for full job details


  • Selby, United Kingdom High Profile Resourcing Ltd Remote Work Freelance Full time

    Customer Service Team Leader - Leading International Company Location: Selby, North Yorkshire 6 month FTC Salary: £24-27,000 + benefits Our Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors. We are seeking a Customer Service Team Leader on a 6 month contract...


  • Selby, United Kingdom High Profile Resourcing Ltd Full time

    Customer Service Administrator Leading International Company6 months FTCLocation: Selby, North YorkshireSalary: £23,700 + benefitsOur client is one of the UKs leading scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors. We are excited to announce that due to business growth, we are supporting the company...


  • Selby, United Kingdom High Profile Resourcing Ltd Full time

    Customer Service Administrator Leading International Company6 months FTCLocation: Selby, North YorkshireSalary: £23,700 + benefitsOur client is one of the UKs leading scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors. We are excited to announce that due to business growth, we are supporting the company...


  • Selby, United Kingdom High Profile Resourcing Ltd Full time

    Customer Service Administrator Leading International Company6 months FTCLocation: Selby, North YorkshireSalary: £23,700 + benefitsOur client is one of the UKs leading scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors. We are excited to announce that due to business growth, we are supporting the company...


  • Selby, United Kingdom High Profile Resourcing Ltd Full time

    Customer Service Team Leader Leading International CompanyLocation: Selby, North Yorkshire6 month FTCSalary: £24-27,000 + benefitsOur Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors.We are seeking a Customer Service Team Leader on a 6 month contract basis,...


  • Selby, United Kingdom William Hill Full time

    People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...


  • Selby, United Kingdom Yorkshire Building Society Full time

    If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including: **Flexibility** - We offer a range of flexible working options without unsocial hours, which can help...


  • Selby, United Kingdom Kingdom Services Group Ltd Full time

    Kingdom Services Group are a key partner to Morrisons Supermarkets , and we have a great opportunity for a Retail Security Support Officer to join our team. We have increased our hourly rates to get the best people in to our teams ASAP! If you have an SIA Licence and are looking for a role where you will be supported and offered...


  • Selby, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Selby** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Flexible across Sun-Saturday on a rota basis** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get...