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Customer Service Advisor
5 months ago
**Job purpose**:
To provide a professional customer service function at all times to our organisation.
Key Accountabilities:
- Sales administration processing, including handling enquiries; orders; sales processing, and; handling credits
- Have an awareness of sale demand, production and stock availability to meet customer orders
- Maintain customer contact and relationships;
- Develop contacts in the customer base;
- Data input and management;
- Excellent computer skills including Word, Excel, MS Outlook, and PowerPoint and to have attention to detail & high level of accuracy.
- Experience of using Sage;
- Performance reporting on Brenntag, HFSA & sale orders; and
- Ad-hoc reporting as required by Senior Management.
**Other**:
- Ensure compliance with all contractual employment obligations.
- Ensure compliance with our ISO standards.
- Knowledge of the effective utilisation of data.
- Fully participate in the company's performance management and development programmes.
- Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
- Work in accordance with the Company's Human Resources policies and procedures.
- Ensure compliance with health and safety requirements.
**Person Specification**:
- Customer Service Experience within a Chemical manufacturing industry
- Must have excellent communication - written and verbally.
- Willingness to travel across the region, and nationally, if required.
Working Hours: 09:00 to 17:00 Monday to Friday
Company Benefits: 25 Days Holiday per annum, cycle to work scheme open twice a year, company pension, life insurance, EAP Service, Private Medical Insurance, additional payment and long service days after 5 years service.
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
**Experience**:
- Sage: 1 year (preferred)
- Customer Service: 2 years (required)
Work Location: In person
Reference ID: Customer Service Advisor
