Customer Services Assistant

6 months ago


Sheffield, United Kingdom University of Sheffield Full time

We have an exciting opportunity in Accommodation and Commercial Services (ACS) for someone with a passion for delivering exceptional customer service and is enthusiastic and self-motivated.

ACS recognises the importance of its staff and has several initiatives in place to develop and reward them. The Department has consistently been awarded the Investors in People standard, a national quality framework which helps ACS to improve performance and realise its objectives through effective management and development of staff. Training and Quality are at the heart of the ethos of the Department, for which we employ a dedicated Head of Training and Quality. The Department has a strong focus on customer service and holds nationally recognised Customer First Standard.

The role be eligible for rotating shift allowance payments; Shifts will consist of the following timings: 06.45 - 16.45, 11.15 - 21.15 and 21.00 - 07.00 to support a 24/7 reception cover.

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.



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