Mail Room Administrator

RAF Brize Norton, Carterton, OX18 3LX
Full Time, Permanent, 37 Hours

Here at RAF Brize Norton in Oxfordshire, Serco has been providing multi-activity and engineering support since 1997. RAF Brize Norton is the largest operating base within the Royal Air Force, providing air transport and air-to-air refuelling to the RAF fleet, and as an Administrator in our exceptionally busy Post Room, you’ll contribute enormously to the vital work carried out here. The job will touch on all walks of station life. You’ll also be part of the wider ‘whole force’ team, with c.5,800 service personnel, c.1,200 contractors and c.300 civil servants on site.

Working alongside the larger Serco Brize Norton team, the Mail Room Administrator will be responsible for assisting with the daily operation of the Station Post Room and mail delivery services.

Working collaboratively and effectively with other staff members in the section, as a team you will be responsible for maintaining great customer service standards, adhering to authorised person procedures and policies as well as complying with contractual requirements as directed by the leadership team.

Main Accountabilities

Ensure the delivery of effective, efficient, “right first time every time” output to our customers that follows the Serco values and behaviours.
Ensure that all mail is treated appropriately and in line with local Post Room work instructions and in accordance with JSP 440.
Assist with the delivery of mail around the Station and cover for the messenger during periods of absence.
Notify the team leader whenever deficiencies emerge that require their attention in respect of safety, risk, compliance or standards.
Perform other tasks which are reasonable and relevant to the role for Serco at RAF Brize Norton as directed by the team leader.

What I need to do the role?

Must be competent in the use of the Microsoft Office package
Must have a high standard of oral communication skills
Must possess a UK Driving Licence
Must be able to pass a colour perception category to enable driving air side

What we offer?

Competitive salaries with annual reviews
Up to 6% contributory pension scheme.
25 days annual leave plus bank holidays.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

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