Inside Sales Coordinator

6 months ago

Leicester, United Kingdom Mettler Toledo Full time

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities
- Did you know that our products have been used to measure samples taken from the moon, they can weigh animals for zoo conservation projects, and help put food on your table by ensuring they are safe and packaged to the requirements of our customers. Our products help leading scientist develop vaccines and lifesaving medicine globally and have been integral to laboratories conducting Covid testing and research and development in this area.

Want to be part of a dynamic Company who has excellent high-quality products, first class professional development and has international career opportunities? Do you thrive in a working environment where no one day is the same as the last? Do you have the drive and passion to bring success to your customers and colleagues? Do you always look for continuous improvement personally, professionally and organisationally? Then look no further we have the role for you

We are currently looking for an Inside Sales Coordinator to provide support to our Field Sales Team, striving to achieve success and growth within a dynamic, enthusiastic, and supportive environment.

What will you do?
- Support Field Sales Reps in generating sales revenue for the business division, including low value quoting for existing customers, pipeline management, outbound calling of prospective customers, qualification and appointment generation.
- Make outbound calls to maintain and record accurate customer/prospect records on customer relationship management system (CRM).
- Create and deliver qualified leads to relevant Field Sales Rep for quotations.
- Arrange appointments for strategic business unit.
- Generate and follow up of mid-low value quotes for the division.
- Prepare overdue opportunity reports for the Field Sales Reps, using CRM saved searches.
- Capture accurate and complete information in CRM.
- Identify potential cross-divisional needs of MT products and services, through effective questioning and completion of customer analysis to generate sales revenue.
- Maintain a deep understanding of customer needs and monitor their preferences.
- Effectively handle objections and deal with e-lead escalations and customer complaints.
- Any other reasonable request compatible with the job description as identified for business needs.

What You Need to Succeed
- Motivated, proactive & enthusiastic team player
- Interpersonal skills and time management
- Experience gained in administrative assistant role
- Experience working with KPI's and meeting targets
- Significant experience gained in telephony environment
- Customer centric and selling to customer needs
- Excellent communication, negotiating and listening skills
- Building and maintaining stakeholder networks
- Experience working in a fast and dynamic environment
- Data entry and analysis skills
- Good knowledge of relevant IT skills and awareness of telephone system
- Experience using CRM/SAP systems desirable
- Ability to learn about product/services.

Our Offer to You
- International career development opportunities
- Part of One Team who thrive from collaboration and drive continuous improvement
- Supportive of working families through enhanced family friendly policies and flexible working patterns.
- Encourage creativity, working autonomously and measures and celebrates success
- Supporting individual learning, development and growth within the Company
- We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
- Fun is just as important, and our culture encourages team and charity events.

Equal Opportunity Employment

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