Customer Service Advisor

6 months ago


Manchester, United Kingdom Vision Global Full time

**Job Title: Customer Service Representative**

**Location: Manchester City Centre**

**Pay: £24,000 - £26,000 per annum + Bonuses and Incentives**

**Job Type: Full-Time Monday to Friday**

**Job Summary**:
**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries
- Assist customers with account inquiries and issue resolution
- Utilise Salesforce to manage customer accounts and interactions
- Analyse customer feedback to continuously improve service quality
- Collaborate with internal teams to effectively address customer needs

**Requirements**:

- Proven experience in a customer service role, preferably within the financial services sector
- Proficiency in using Salesforce or similar CRM software
- Excellent communication skills, both written and verbal
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Ability to work well both independently and within a team environment
- A commitment to delivering high-quality service to customers

**What We Offer**:

- Competitive pay ranging from £24,000 to £26,000 per annum
- Attractive bonuses and incentives based on performance
- Opportunity to work in a dynamic and supportive team environment
- Professional development and career advancement opportunities

**Job Types**: Full-time, Part-time

Pay: £22,000.00-£24,000.00 per year

Expected hours: No less than 25 per week

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Manchester (preferred)

Work Location: In person



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