Service Administrator

7 months ago


Maidstone, United Kingdom Lookers Plc Full time

Overview:
**Service Administrator (Maternity Cover)**
**Mercedes Benz of Maidstone**
**Salary: £25,000 per year + £4,800 bonus**

**3 days per week - 0800 - 1800 with a 1 hour lunch break**

An exciting opening has become available for a Service Administrator to join our vibrant team at Mercedes Benz of Maidstone. As a Service Administrator, you will play an important role in our busy service team within the Aftersales Department, working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

As a Service Administrator at Mercedes Benz of Maidstone you’ll be reporting into the Aftersales Manager Alex Harbour who will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability Alex is a pleasure to work with and you'll have endless opportunities to learn from the best.

On a day to day basis you will be a key part to ensuring the Service department is operating smoothly by managing all the service related administration and liaising with the Service Advisors & Workshop team. You will also be dealing with some inbound service calls, calling customers back with updates, ensuring all required documents are completed

**Responsibilities**:

- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Add-hoc administration tasks as given from the Aftersales Manager
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- You will be responsible for the timely process of warranty claims within manufacturer guidelines and ensure the accuracy of all warranty and goodwill claim submissions daily
- In addition, you will monitor daily, weekly and monthly warranty reports to ensure that are compliant with company policy

Qualifications:
Service administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also. For this role you MUST hold a full valid UK driving license for a minimum of 6 months for insurance purposes

**About us**

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.



  • Maidstone, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 346316**Salary**: - £21,355- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...


  • Maidstone, United Kingdom Wallace Hind Selection Full time

    Have you got experience as a Service / Maintenance / Logistics Administrator - ideally from a manufacturing or construction background. Do you want to take the next step and be more than a cog in the wheel? Join us to become a key communication and administrationhub on large construction projects for a global leading niche manufacturer. **BASIC SALARY**: Up...

  • Service Administrator

    7 months ago


    Maidstone, United Kingdom Marshall Motor Group Full time

    **Service Administrator**: Job description **Service Administrator** **Location: Audi Maidstone** *** **Hours: 45 hours** *** **Salary: up to £26769.60** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount...

  • Administration Officer

    6 months ago


    Maidstone, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 343944**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent - Fixed term**Length of employment**: - For a period of up to 12 months**Type of role**: - Operational Delivery**Working pattern**: - Full-time,...

  • Administration Officer

    6 months ago


    Maidstone, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 352054**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed term**Length of employment**: - For a period of up to 12 months**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share,...


  • Maidstone, United Kingdom Alpha Electronics Ltd Full time

    Alpha Electronics Southern Ltd; one of the largest award winning Test Instruments Specialist in the UK is currently recruiting a Service department Administrator to join our busy team in Maidstone, Kent. This role is an important part of the running of a successful service department, you will support the service manager to ensure customers receive the best...


  • Maidstone, Kent, United Kingdom Kent Training & Apprenticeships Full time

    We are seeking an Administrative Services Coordinator to join our team at Kent Training & Apprenticeships. As an Administrative Services Coordinator, you will be responsible for providing administrative support to our Director and Administration team.About the Role: As an Administrative Services Coordinator, you will be responsible for assisting with diary...


  • Maidstone, Kent, United Kingdom CV-Library Full time

    Customer Service Administrator OpportunityLocation: KentJob Type: Full-timeSalary: Up to £24,000 per annumBenefits:24 days annual leave plus bank holidaysPension schemeOnsite parkingJob Overview:This is a fantastic opportunity to join a thriving independent business as a Customer Services Administrator.You will be responsible for processing orders,...


  • Maidstone, United Kingdom Ernest Gordon Recruitment Limited Full time

    **Service Administrator (Invoicing)** **£20,000 - £25,000 + Full Training + Progression + Company Benefits** **Maidstone** Are you an Administrator or similar looking for a stable, permanent role within a well-established Transport company known for their great working environment, who look after their people, offer full industry training and the...


  • Maidstone, United Kingdom Earl Street Employment Consultants Ltd Full time

    Our client an electrical contractor in the Parkwood area of Maidstone requires a Customer Service Administrator to join their team on a full time permanent basis. The hours of work will be 9am to 5pm Monday to Friday. The annual salary is £21,500 per annum. The successful applicant will have a customer service and administrative background and the...


  • Maidstone, United Kingdom UK Power Networks Full time

    **Job Title**: HR Services Administrator **Report to**: HR Services Team Leader **Function**: HR & Comms - Reward & HR Services - HR Services **Location**:Maidstone **JOB PURPOSE**: Responsible for carrying out the day-to-day HR Services tasks, ensuring provision quality administration and advice. **DIMENSIONS**: No direct reports - works in a team of...


  • Maidstone, United Kingdom Whiting Group Limited Full time

    **About us** Whiting Group Limited is a small business in Kent, ME14 5EG. We are professional, agile, professional, and our goal is to to deliver successful outcomes for our clients by providing professional and impartial advice. We take the time to get to know our clients and understand their objectives, whether it's a worry-free retirement, running a...


  • Maidstone, Kent, United Kingdom Alliance Medical Full time

    We are looking for a skilled and motivated Receptionist/Administrator to join our team at our Maidstone PET-CT Centre.Key ResponsibilitiesRespond to patient inquiries and provide excellent customer service.Manage and maintain accurate records and filing systems.Use Microsoft Office to coordinate bookings and appointments.Support patients and staff during...


  • Maidstone, United Kingdom Unite The Union Full time

    LocationThis role will be based in Unite’s Maidstone office in the South East RegionSalaryGrade 6 - £33,938 per annum full time [pro rata £26,950]Contract Type9 Month Fixed Term Contract (Maternity Cover) Hours27 hours per week Working Pattern Monday to Thursday (5.5 hours) Friday (5 hours) As a Membership Services Administrator you will be responsible...


  • Maidstone, United Kingdom Huntress - Maidstone Full time

    Customer Service Administrator Maidstone Salary - £22,000Key responsibilities: Input, update, and maintain customer information in company systems.Provide professional assistance via phone, email, or live chat, resolving inquiries effectively.Prepare documents, and ensure compliance with company standards.Resolve customer complaints efficiently while...


  • Maidstone, Kent, United Kingdom Kent Training & Apprenticeships Full time

    Job OverviewWe are seeking a skilled Customer Service and Administration Specialist to join our dynamic team at Kent Training & Apprenticeships. This exciting role offers the opportunity to provide exceptional customer service, support administrative tasks, and contribute to the success of our organization.


  • Maidstone, Kent, United Kingdom Service Care Solutions Ltd Full time

    Job Summary: We are seeking an experienced Accounting and Administrative Assistant to join our team at Service Care Solutions Ltd. As a Payroll Specialist, you will be responsible for managing payroll for clients, ensuring accuracy and efficiency. You will provide expert advice on statutory payments and auto-enrolment pensions, maintaining knowledge of HMRC...


  • Maidstone, United Kingdom Apogee Corporation Full time

    **Job Title Customer Service Administrator** **Location Aylesford, Maidstone** **Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 4 days office, one day remote working** **Excellent and competitive Salary** **About us** Winner of the PrintIT Awards for Employee Experience 2021, A_pogee Corporation_ provide Managed Workplace, Managed Print and...


  • Maidstone, United Kingdom CV-Library Full time

    Customer Service Administrator Maidstone Salary - £22,000 Key responsibilities: Input, update, and maintain customer information in company systems. Provide professional assistance via phone, email, or live chat, resolving inquiries effectively. Prepare documents, and ensure compliance with company standards. Resolve customer complaints...


  • Maidstone, United Kingdom Apogee Managed Services Full time

    **Job Title Customer Service Administrator x 2** **Location Aylesford, Maidstone** **Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 4 days office, one day remote working** **Excellent and competitive Salary** **About us** Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print...