Front of House Receptionist/administrator

2 weeks ago


London, United Kingdom The Plastic Surgery Group Full time

**Job Role**
This is an exciting opportunity to join a small, but rapidly growing Plastic Surgery company based in London.

This front of house role means you will be the first person to greet clients on arrival at the clinic. There is, therefore, a requirement for you to always be presentable, delivering impeccable 5* customer service. You will need to have outstanding customer service skills and be able to communicate clearly and effectively with clients, practitioners and colleagues. Your role will ensure the smooth running of the clinic diaries and manage these with efficiency and a professional manner.

You will be working in a busy service environment which requires consistency in customer service and being able to work well under pressure.

We are a fun, friendly and professional team, and we expect you to be hard-working, diligent, dynamic, and constantly offering an extremely high level of customer service.

Duties
**Responsibilities**
- Meet and greet - to meet and greet clients and visitors with warmth, empathy and enthusiasm. Ensure the patient feels valued and comfortable throughout their visit.
- Answer inbound calls and direct call the to relevant department.
- Ensure that a high standard of presentation is upheld in the reception and patient waiting areas.
- Open up and ensure that the clinic is set up for the day before staff and patients arrive.
- Chaperone clinic visitors to the relevant department
- Confirm patient appointments
- Monitor the diary for incorrect bookings and ensure that patients are contacted in a timely manor if appointments need to be amended.
- Ensure that complaints are escalated to the manager
- Sundry duties to include sorting post, recording and unpacking of deliveries.
- Use own initative to manage day to day challenges and issues arising
- Undertake all required training and development required for the role and ensure it is updated accordingly.
- Stock take and management of products in reception area

**Essential Requirements**
- Previous front of house experience within a private surgical practice
- Excellent organisation skills
- Previous customer service experience
- Previous experience of using patient IT systems
- Able to work within the broad direction of and able to act without reference to the Managing Director or operational manager on routine matters.
- Able to be flexible in their duties, and able to meet the changing priorities and requirements of a growing organisation.
- Happy for company to carry out a CRB check prior to employment

**Salary**: From £28,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 01/06/2024


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