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Customer Service Advisor

4 months ago

Fareham, United Kingdom Innovation Group Full time

Here at the Innovation Group, we do things differently - we provide industry leading insurance solutions to our clients, offer global leading technology to deliver the best service for our clients and customers, and process millions of claims each year We have a reputation to be proud of, built on proven performance and customer service

We want you to enjoy coming to the office each day, and we believe we have a fun, friendly, positive modern office, offering you the perfect environment to learn, develop and grow. We have a breakfast bar filled with free snacks for you to enjoy, free tea, coffee and juice, and if there’s an occasion, expect festivities in the office with chocolates, balloons and more We are a 20 minute walk from Swanwick station and have free onsite parking.

One of our biggest clients is Enterprise (you’ve probably heard of them), and as part of our expanding motor call centre, you will proudly represent them, delivering outstanding customer service to the non-fault driver following a car accident, getting them back on the road quickly by arranging a hire car for them, as well as booking repairs at a local garage.

**Why Should You Apply?**
- In depth training period of at least 2 weeks with ongoing support
- Opportunity to progress at your own pace - there are plenty of different roles in the team to increase your knowledge and ongoing personal development
- Become an expert at your role quickly
- Lots of benefits including:

- Competitive salary of £18,137 - £20,280
- 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
- Fantastic referral scheme of up to £1000 per friend
- Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more

**What Is The Role?**
- You will start on outbounds, speaking to the non-fault customers arranging their hire car and answering any questions and concerns that they have. Outbounds allows you to familiarise yourself with the role, systems and build your knowledge
- You will then move to inbound, where you are taking a variety of calls from customers, repair garages and insurers, delivering the highest level of customer service
- There is NO sales or cold calling
- Ensuring your customer gets back on the road asap, arranging for their hire car and for their car to be repaired
- Taking full ownership of each call you take

**What Do We Need From You?**
- Experience isn’t everything - we want people with the right behaviours - personable, empathetic, easy to talk to - we can teach you the job
- As long as you can put the customer first and deliver exceptional service, we want to hear from you
- Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am - 9pm Monday - Friday, and 8am - 5pm Saturday and Sunday.

**What Next?**
- If that goes well, you will be invited a Teams interview to really show off your amazing skills.
- If successful, you will then receive an offer SIMPLE

One last thing - feel free to share this with your friends, family, neighbour, colleagues, dog walker, milkman We are expanding our call centre and open to all experience levels, so the more the merrier

**Job Types**: Full-time, Permanent

**Salary**: £18,137.00-£20,280.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Overtime

Ability to commute/relocate:

- FAREHAM: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 13/03/2023