Customer Success Executive

2 weeks ago

London, United Kingdom tvbeat Full time

**COMPANY**:
Here at tvbeat we believe that the people we hire are the most fundamental aspect of our business. We are looking for brilliantly smart, passionate and creative people to join our team to help transform the world of TV inventory owners towards a TV Audience First Market Place.

TVbeat is changing the way TV broadcasters, operators and OTT players work within the TV ecosystem. We provide a TV Inventory Management & Yield Optimization SaaS Framework, providing automated and scalable tools to accelerate their journey towards a **TV Audience First Market Place** and enablement of new sources of addressable TV advertising.

Working at tvbBeat means being part of a fast-moving tech SaaS company, working with smart people that are passionate about their work and getting things done. Come take the journey with us.

**ROLE**:
We are seeking an ambitious Client Success Executive to join its growing European team. Reporting into the Director of Customer Success Europe you will be based in London (Hybrid working). This is a customer-facing role that will require you to quickly understand our customers, their challenges, and strategies for success whilst championing our products and solutions to aid in delivering those successes.

**RESPONSIBILITIES**:

- Work alongside the Customer Success Director to help manage, train and onboard new TV media clients to start using TVbeat Applications, transitioning their existing needs and demonstrating its further capabilities. You will bring deeper insights, product and data understanding and diligence to enhance the client onboarding process.
- Follow the day to day processes of Reporting Management, User Management and regular communication of newsletters.
- Be the main point of contact for your customers - offering day to day support and query management.
- Be a reliable point of contact and brand ambassador for TVbeat and its products in order to provide user and administrative support
- Understand unique requirements and pain points our clients are facing. Work with internal teams (such as Product, Client Delivery, and Technical Support teams) to help deliver to these needs.
- Assist in the build out and maintenance of customer-facing knowledge portals and documentation

**WHO YOU ARE**:

- Excellent verbal and written communication skills
- Confident communicator, able to develop relationships quickly
- Enthusiasm for technology and numbers
- Robust analytical and problem solving skills
- Engaging and passionate
- Able to grasp complex topics quickly
- Driven and a self starter, able to take initiative and work independently as well as in a team
- Some knowledge of media would be beneficial
- You foster a climate of transparency and openness

**WHAT’S IN IT FOR YOU?***:
TVBeat thrives on incredible flexibility and agility, and encourages our people to take full advantage of it. Our global teams provide a fantastic collaborative atmosphere, and we support each other with a great learning environment for personal development at every level.

Competitive salary and benefits.

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