Customer Success Executive
2 weeks ago
Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search.
The Customer Success Executive is a vital role, delivering exceptional client servicing and stand-out customer experience for our brand and agency community (the members).
The Customer Success Executive is part of the Account Management team and will be focused on providing day-to-day admin / systems support and driving customer satisfaction and retention.
The successful candidate will be highly organised, process driven, proactive and an excellent team player, with good communication skills.
Driving best practice on the in-house, bespoke platform (CRM), you will:
• Member agency profile support and quality control
• Running virtual onboarding & platform tutorials
• Responding promptly to platform and profile-based enquiries
• Communications with member agencies around news, product updates and industry trends
• Collating bespoke statistics & data from the platform
• Collaborating teams in the business to leverage the Consultancy's position and content
• Coordinating meetings and supporting on general ad-hoc work
• Using the CRM platform to set up basic automation processes and improve team efficiency
• Managing the admin process of agency renewals
• Providing admin support to the Account Management team on pitch processes
• Collaborating with the wider business to improve customer experience
• Monitoring trade press for relevant news and insights
This is an exciting and interesting role giving insights into the fascinating world of brand marketing
-
Customer Success Executive
2 weeks ago
London Area, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is a...
-
Customer Success Executive
2 weeks ago
London Area, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is a...
-
Customer Success Executive
2 weeks ago
London Area, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is a...
-
VP Customer Success and Delivery
11 hours ago
London, United Kingdom Page Executive Full timeThis is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience.Client DetailsOur client...
-
Customer Success Executive
4 weeks ago
London, United Kingdom Informa Markets Full timeCompany Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Customer Success Executive
4 weeks ago
London, United Kingdom MB Group Full timeCustomer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...
-
Customer Success Specialist
3 weeks ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Success Executive
4 weeks ago
London, United Kingdom Essensys Full timeDo you want to be part of a culture that lives by its values and is cheering for your success? At essensys, we are looking for a dynamic and driven **Customer Success Executive** to join our team. - Competitive salary + great benefits - Permanent, full-time, London - Opportunity to work for a Global organisation - Flexible working environment with a focus on...
-
Customer Success Executive
7 days ago
London, United Kingdom Essensys Full timeDo you want to be part of a culture that lives by its values and is cheering for your success? At essensys, we are looking for a dynamic and driven **Customer Success Executive** to join our team. - Competitive salary + raft of benefits, including family-friendly benefits (enhanced maternity and paternity, birthday off, Cultural Celebration Day, to name a...
-
Customer Success Executive
4 weeks ago
London, United Kingdom Rest Less Full time**Role Description**: **Customer Success Executive** The Customer Success Executive is an exciting, entry level opportunity to join a fast growing start up, gaining valuable and varied experience in delivering value and impact to our B2B customers. You will be responsible for onboarding new customers by liaising with sales, product and marketing teams to...
-
VP Customer Success and Delivery
2 hours ago
City of London, United Kingdom Page Executive Full timeAbout Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...
-
Customer Success Executive
2 weeks ago
London, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. Ready to apply Before you do, make...
-
Customer Success Executive
2 weeks ago
London, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...
-
Customer Success Executive
2 weeks ago
London, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...
-
VP Customer Success and Delivery
3 hours ago
City of London, United Kingdom Page Executive Full timeAbout Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...
-
Customer Success Executive
1 week ago
London, United Kingdom Christopher Keats Media Limited Full timeJob DescriptionOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success...
-
Customer Success Executive
2 weeks ago
London, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is a...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom Christopher Keats Media Limited Full timeOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. Ready to apply Before you do, make...
-
Customer Success Executive
20 hours ago
London, United Kingdom Christopher Keats Media Limited Full timeJob Description Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer...
-
Customer Success Executive
4 weeks ago
London, United Kingdom Smartbox.ai Limited Full timeAre you passionate about helping customers achieve their goals with cutting-edge technology? Do you have a knack for solving problems and delivering exceptional service? If so, you might be the perfect fit for our Customer Success team! We are an AI data-analytics software start-up that helps businesses gain clarity and insights into their data. Our...