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Customer Service Representative
3 weeks ago
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
**Responsibilities**:
- Assist customers with placing orders, processing returns, and tracking shipments
- Upsell products and services to customers based on their needs and preferences
- Enter customer information and order details accurately into the system
- Analyze customer feedback and provide suggestions for improving products and services
- Handle customer complaints in a professional manner, aiming for a satisfactory resolution
- Collaborate with other departments to ensure timely resolution of customer issues
**Requirements**:
- Fluent in English
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer systems
- Strong problem-solving skills and ability to analyze information quickly
- Previous experience in customer service or related field is preferred
- Ability to work in a fast-paced environment with mínimal supervision
If this sounds like you, we would love to hear from you. Join our team as a Customer Service Representative and help us provide outstanding support to our valued customers.
**Salary**: £22,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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