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Customer Service Champion

3 months ago

Rochester, Medway, United Kingdom Shell - Temple Farm Limited Full time

Our Service Champions make sure that our service station is always a welcoming place for customers and help to keep customers safe.

They keep the station clean, with everything working well. Above everything, they enjoy helping customers to have a great day.

Responsibilities include:

  • Welcoming and greeting customers.
  • Providing great customer satisfaction through excellent service.
  • Keeping the station looking great.
  • Maintaining a fully stocked store.
  • Understanding customers' needs and wants.
  • Recommending and displaying items that match customer needs.
  • Managing pointofsale processes.
  • Receiving new stock.
  • Knowing about our products and sharing that knowledge with customers.
We are looking for people who will always be friendly and welcoming to customers, giving them full attention and treating them as guests

Other important qualities are:

  • Looking professional and wellpresented.
  • Working well under pressure and without constant supervision.
  • Knowing all about the products we sell and being ready to explain them to customers.
  • Being a great communicator talking with customers and taking time to understand what they need.
  • Being sincere and positive at all times.
  • Ability to work alone and as part of a team.
Supervisor Role - To cover the manager when on days off or holiday.

This will include Cash Handling, Running EOD processes, ensuring staff and site run efficiency.

Hours:
hours per week

Driving licence is essential due to locations of our stations and shift start times.

Job Types:
Part-time, Permanent

Must be 18 or over due to the sale of age restricted items

Salary:
£10.42 per hour

Work Remotely

  • No

Job Type:
Permanent

Salary:
£10.42 per hour

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Rochester, ME1 3LT: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Retail sales: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location:
In person