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Customer Onboarding Apprentice
3 months ago
As a Customer Onboarding Apprentice, you’ll help the team welcome customers into their new homes. You’ll gain a broad understanding of housing management, work closely with our Onboarding Team Leader, and gain hands-on experience in our Empty Homes department.
At the end of your apprenticeship, you may have the opportunity to transition into a Customer Onboarding Coordinator or explore other opportunities with the new skill set and experience you’ve gained ?
**??**Qualification - **Level 3 Housing & Property Management
**??**Duration - **18 months
**????**Provider** - Learning Curve Group
**??**Location** - Blend of office and remote working
**?Learning time - **6hrs per week off the job learning (1 day a week) with the
training provider.
The remainder of your week will be spent in the role either at our stylish Milton Keynes office (2 days minimum) or working from home once you’ve settled into the role.
**What you’ll be doing **??** **??** **?**
- Understand our organisational principles, priorities, values, corporate strategy, and services.
- Learn core organisational policies: code of conduct, risk management, personal safety, equality, diversity, and safeguarding.
- Gain knowledge of tenancy types and processes for agreements and ending tenancies.
- Study housing law and codes of practice, including key Acts.
- Understand landlord duties for repairs, maintenance, and Decent Home standards.
- Collaborate with the Void Works team and wider business to meet targets.
- Communicate promptly and professionally with colleagues and customers.
- Perform duties independently, including property viewings.
- Proactively solve problems and identify improvement areas.
- Shadow other teams to support your learning for the qualification.
No prior experience is needed for this role, just a willingness to learn and a passion for exceptional customer service ?
We’ve attached a job description to help you understand what the role will involve - be sure to check it out before applying
**What we’re looking for **??**
- Accountability and integrity
- IT skills (Word, Excel, Teams)
- Positive attitude and resilience
- Outcome-focused
- Flexibility and adaptability
- Team player
- Commitment to personal growth
- Customer service and communication skills
- Attention to detail and organisational skills
- Relationship-building
You’ll need to have GCSE grade A-C or 4-9 points in both English and Maths. If you don’t have this don’t worry ?? we will support you to complete Level 2 English and Maths prior to your end-point assessment
**??** Perks of working at Grand Union**
??? Annual leave of 25 days, rising to 30 days after 5 years of service
?? Generous pension scheme - employer contribution up to 10%.
?? Extra day's leave for no sickness absence in the financial year.
?? Christmas week off (no need to use your annual leave allowance)
?? Opportunity to buy/sell annual leave.
?? Enhanced maternity, paternity, and adoption leave.
?? Paid emergency and compassionate leave.
?? Life assurance (2x salary).
?? Generous sick pay.
?? Free annual flu jabs.
?? Paid qualification.
?? Plus more - check out the full list of benefits in the attached document
**??** Important Information**??**
?? We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment and provide Right to Work evidence.
**Closing date: 13 June 2024**
**Phone screening: 17 June 2024**
**Assessment day**:19 June 2024**
CustomerOnboarding #Apprenticeship #ApprenticeOpportunity #CareerGrowth #AllocationsAndLettings #EntryLevelJobs #ApprenticeshipProgram #Voids #VoidsHomes #Construction #Repairs #SocialHousing #Allocations #Lettings
At Grand Union, we know that what we do matters. We build more homes, stronger communities and better lives.
We’ve been in business for over 25 years and provide 12,500 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re an £86 million turnover social business with 400 staff.
Our mission is **more homes, stronger communities, better lives**. We build affordable homes, provide personal support, and help people to learn, work and be healthy.
We’re a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. We plan to build 1,959 more new homes in the coming years to play our part in ending the housing crisis.
PLACEHOLDER
