Rent Arrears Recovery Officer Gr 6
3 days ago
Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for Rent Arrears Recovery Officer (Gr 6) on a 3 month contract with a possibility of an extension.
This position will be a total of 36 hours per week, with hours from 09:00am - 17:00pm.
**Job Purpose**:
To ensure the collection of rent arrears for Landlord and Non-landlord debts, through early intervention with an emphasis on personal contact with tenants.
**Job Specific Accountabilities**:
- To prevent rent arrears from escalating in line with the Council's rent collection policies and procedures in an effort to prevent serious debt and homelessness
- To identify where tenants may be experiencing difficulty in meeting their commitment to pay rent (and other such bills as council tax) and be able to provide debt counselling and advice or referral to the Financial Inclusion Team.
- To refer tenants to internal and external support agencies, where appropriate, to ensure that the tenancy can be sustained and the tenant is supported throughout.
- Responsible for monitoring rent accounts on an ongoing basis, in order to identify cases that require further enforcement action, particularly in relation to tenants with court orders, or who have introductory tenancies.
- To ensure the collection of rent arrears for Landlord and Non-landlord debts, through early intervention with an emphasis on personal contact with tenants.
- To prevent rent arrears from escalating in line with the Council's rent collection policies and procedures in an effort to prevent serious debt and homelessness
- To identify where tenants may be experiencing difficulty in meeting their commitment to pay rent (and other such bills as council tax) and be able to provide debt counselling and advice or referral to the Financial Inclusion Team.
- To refer tenants to internal and external support agencies, where appropriate, to ensure that the tenancy can be sustained and the tenant is supported throughout.
- Responsible for monitoring rent accounts on an ongoing basis, in order to identify cases that require further enforcement action, particularly in relation to tenants with court orders, or who have introductory tenancies.
- To achieve agreed personal patch performance targets for the collection of rent and be fully involved in the setting of personal future performance targets.
- To work proactively and to contribute ideas to improve income maximisation for the council and for individual tenants.
- To maintain a sound knowledge of Housing Legislation and in particular the impact of welfare reform on both tenants and the council.
- To make regular and early contact with all tenants in arrears through home visits, telephone calls, office interviews etc; sometimes outside normal working hours.
- To negotiate repayment arrangements with tenants and take corrective action where such agreements are not maintained.
- To prepare and serve Notices of Seeking Possession and, in the cases of introductory tenants to determine the appropriateness of the service of Notice of Possession Proceedings and ensure all pre-court protocol is followed.
- To attend any Court Hearings as necessary in the absence of the Rent Arrears Recovery Lead
- To liaise with the Housing department's Landlord and Non-landlord teams, Adult social Care and Financial Inclusion to work towards the prevention of escalating arrears and homelessness.
- To assist in the induction of new members of staff.
**Knowledge, Qualifications and Experience**:
- Experience working in Public Sector Housing/Finance Income Recovery
- Knowledge of Welfare Benefits including Universal Credit and Housing benefits
- Basic knowledge of Housing legislation and are you familiar with the various Notices and tenure types
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