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Customer Service Team Leader- Supply Chain
5 months ago
**Who are we ?**
We are FBC, Fox's Burton's Companies-And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).
FBC was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.
We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations.
We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.
We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).
Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Cathedral City, Marmite, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.
Our employees make our business special. With strong family values, we believe FBC is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals.
And don't forgetwork hard but play harder
**What does your typical day look like?**
You will be responsible for the delivery of excellent customer service to all UK customers through striving to reduce the number of non
- conforming orders and ensuring relationships between the team and customers are collaborative and consistently deliver an outstanding customer experience.
Other key actions will be but not limited to:
- Support the daily /weekly customer on time in full profile
- To actively manage the relationship between the customer service team and other departments with an emphasis on demand planning and the sales team.
- Support the team in building proactive, credible and robust relationships will all customers and 3PL
- Responsibility for order fulfilment
- Period end reporting
- To manage the team performance, activity and development
**What are the key ingredients needed for the role?**
You will need previous experience working within a supply chain environment.
You will need to be confident with leading a team with energy, creativity and a proactive perspective.
