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Highways Liaison Coordinator

4 months ago

NewarkonTrent, United Kingdom Via East Midlands Ltd Full time

**Highways Liaison Coordinator**

Are you an excellent communicator? Well organised? Do you drive satisfaction from providing great customer service? Then you might be just the person that we are looking for to be the interface between Via and its many customers, both internal and external.

This is a diverse and rewarding role, with key aspects including speaking to members of the public, businesses, and stakeholders about the schemes we are delivering, organising projects within the areas we are working, and helping to increase our social value activities.

**Main accountabilities**:

- To assist with the investigation and resolution of a wide range of highway management problems delivering solutions through the relevant programmes and initiatives, ensuring that costs are controlled, income is maximised, customer satisfaction is achieved and the key performance indicators for the business are met.
- Form constructive and collaborative relationships with internal and external stakeholders, encourage partnership working and promote Via and its highways services.
- To use initiative and judgement to overcome often-complex problems, including emergencies; where often there are no set procedures to follow to overcome potentially dangerous and hazardous situations on the highway.
- Taking of calls, co-ordinating and communicating urgent problems and issues on the Highway to Via’s Emergency Response Team to ensure the safety of the travelling public.
- Provide timely and informative responses in person or by other means of communication to both internal and external customers.
- Contribute to the development and control of an effective programme of scheme delivery within the allocated geographical area.
- Ensure that health and safety legislation, policy and best practice is fully complied with across the service and health and safety management across the company is supported.
- To support in the development of new business opportunities for the Highway Management Team to grow the service and improve the financial and reputational standing of the business by identifying potential customers and providing the link to Via’s Commercial Services

**Knowledge, skills and abilities**:

- Good interpersonal skills with a high level of personal drive. Acts as an advocate for change, projecting confidence about the future and building energy within the team.
- Some experience in a highway or civil engineering related field, or evidence of strong transferable skills.
- Proven experience in a highway or civil engineering related field, or evidence of strong transferable skills
- A high level of competency to deal with difficult customers on the telephone or face to face.
- Demonstrates flexibility and can adapt thinking to meet the changing business needs.
- The ability to investigate issues from all viewpoints to achieve positive outcomes.

**About Via**

Based in Nottinghamshire, with a multi-skilled local workforce and a range of highly trained staff at a few different locations throughout the county. Via East Midlands provides sustainable highways services for Nottinghamshire and across the wider East Midlands region. Our roles include highway maintenance, electrical works, mechanics, construction, forestry, road safety, civil engineering and much more. We combine a public-sector service ethos with a strong commercial focus, and we are passionate about innovation and creating and delivering sustainable solutions safely across Nottinghamshire and the wider East Midlands.

Via is a great place to work if you value work-life balance and we are committed to promoting a diverse and inclusive workplace. We offer a range of family friendly and inclusive employment policies, including generous annual leave allowances, with flexible working available to our office-based staff. With most of our work being based in the East Midlands, our front-line staff also enjoy short journeys to site each working day. By joining us you will be part of a growing organisation that positively embraces customer and community aspirations.

If this sounds like you, it would be great to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £21,250.00-£27,000.00 per year

**Benefits**:

- Flexitime
- On-site parking
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Work Location: One location